contact us

Something on your mind? Have an idea you’d like to share? Service not up to scratch?

ways to make contact

phoning from within South Africaphoning from outside South Africa

0861 KULULA / 0861 585852 
Contact Centre

fax: 011 388 2463

kulula flights:
Monday to Sunday 07h00 - 19h00

kulula holidays:
Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: 09h00 - 12h00,
closed on Sundays

Give the kulula Contact Centre a call on  +27 11 921 0500 and they will transfer you to an agent.

Sorry, this service is only for international callers

Flight bookings made through the Contact Centre and Airports are subject to a service fee of
R80 per person, per booking.

write to us
Tell us what you're thinking. Your feedback helps us improve our service to you.

email:
feedback@kulula.com

fax:
011 388 2463

physical address;
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park
1619 
South Africa 

postal address:
P.O. Box 7015
Bonaero Park
South Africa
1622 

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travel insurance contact details

Should you have any insurance claims please contact 0860 224 252 or download the claim form.

claims servicecustomer service

0860 223 266
kululaclaims@acegroup.com

0861 ACE INS (0861 223 467)
kululaqueries@internationalsos.com

If you’ve taken advantage of our travel insurance on kulula or domestic British Airways (operated by Comair) flights and have a claim or any enquiries, contact ACE Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

 

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