customer care

Welcome to the kulula customer care and info section. Select the category you wish you to view more on.  A lot has changed, learn more on what's new.

  • flight information

     
    We've covered everything from baggage restrictions to inflight experience.

    Our crew and ground staff are committed to bringing you the best of flying. Our aim is to share our love of flying with you so when you leave the airport you love flying as much as we do.

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  • car hire information

     
    From the sky to the roads we've got you covered with the most affordable option.

    Thanks to our partnership with Europcar we can bring you discounted car rental. Get 200km free a day and choose from a wide range of car types, all available at great rates.

    Hire a car after your flight booking and save up to 10% off the daily rate. Get great discounts on car hire with pre-packaged holidays, we've done the negotiating for you. If you're a Discovery … more

  • accommodation information

     
    We've partnered up with the best hotels in town.

    Stay in one of our hotels while you are away from home. Simply go through our easy booking steps to get a quote or combine and save when you fly with kulula and add a hotel to your booking.

    If there is a room available, we’ll find it for you at the lowest rate. All rates are subject to room availability but not limited over peak periods / public holidays. The quoted rates already include VAT.

    Book a hotel after your flight and find a rate that suits your budget.

     

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  • holiday package information

     
    More about kulula's pre-packaged holidays, these include flight, car hire & accommodation.

    Our team of highly trained travel experts has spent many hours putting together the best deal for you, so you don’t have to go trolling through reams of places to stay and what’s the best way of getting there.

    When you book a kulula pre-package holiday you know you are getting the best value for your money and it’s been tried and tested and given the kulula green stamp of approval.

    kulula holiday packages can be booked online with live inventory and availability. By partnering up with some of South Africa’s most loved hotels we have managed to bring you great rates, car rental and flights. We've even spread our wings to Mauritius and other destinations. For affordable weekend breaks and more, kulula holidays have every type of holiday imaginable. Why not search our destinations and give yourself or some one you love the holiday they deserve.

    book a holiday package

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  • manage my booking

     
    You can check your booking details online, make certain changes, book extras or add a service to your existing booking.

    It helps to be prepared before you travel to ensure all your travel arrangements are in order. Check and manage your flight bookings online, make a change if
    necessary or add an extra such as travel insurance or an extra bag. For car or hotel bookings changes please call our Contact Centre 0861 KULULA (585852).

     

    Please select the booking you would like to manage:

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  • FAQ

     
    This section is sure to help you answer all the questions you may have about your flight.

    We've tried to answer all the questions we thought you may have. There is no such thing as a silly question and if you have any further queries we're available to help or pop us an email.

    Use our super cool search functionality if you don't feel like reading. Use a keyword and we'll bring you all the info we have on that topic. Its like Google, but kuukle.

     

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  • kulula brand information

     
    Check out our ads, learn about sponsorships, what we've done when and how to apply for a job.

    We've been flying South Africans for just over 10 years, the first low-cost, privately owned airline. If you want to learn more about our marketing, see some old ads or apply for a position your in the right place.

    We love to fly and if we can make you smile while we're doing it all the better. We're honest and always try to bring the best value to our customers. Whether you're flying for leisure or business we will get you there safely and happy.

     

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  • general information

     
    Read up on our legal stuff, safety & security policies and contact details.

    Meet the peeps who make it all happen, and read up on our safetly rules and policies. We're sticklers for getting it right. Know your rights, we don't hide anything from you.

    We don't want you to feel cheated, so meet the people and read our terms. Should you have any further queries please visit our FAQ section.

     

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  • kulula credit card

     
    Fly for free when you shop with a kulula credit card, learn more.


    It’s so easy to spend money, we thought why not reward cool spending by giving you an opportunity to fly for free. Whenever you spend on your kulula credit card, you get kulula moolah back to put towards any kulula.com flight.

    apply now

    Earn kulula moolah by spending on your kulula credit card whenever and wherever you shop. The amount of kulula moolah you get back depends on how much you spend on your kulula … more

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