Discovery Vitality international flights info

What’s the deal?

As a Discovery Vitality member it pays to be healthy, and the healthier you are, the more it pays. You’ll benefit from great savings on British Airways, Emirates and Qantas international flights. Two discounted international flights are available to you per annum, and are limited to economy class travel.

  • There will be a R40 Vitality booking fee added to all international flights booked through Vitality. This fee is charged on each ticket you book, and both adults and children are charged separately.
  • All members on an active Vitality policy will qualify for this benefit. You must be 18 years or older to make a booking.
  • Bookings need to be made at least six weeks in advance
  • The limit for this is up to two international economy or one premium economy flight for each member on the Vitality  membership, per calendar year
  • The saving is calculated on the base fare which means it excludes airport taxes and fuel levy
  • Rates and availability will be the same as the best quoted international fare on the day that you make your booking
  • For changes, cancellations or refunds contact the Vitality International Call Centre 011 921 0490 (office hours) at least 24 hours before departure. Tickets carry restrictions regarding changes, cancellations and refunds
  • If you do not live in Cape Town, Jo’burg or Durbs when booking an international flight, you will need to book the connecting flight separately. Do this by either booking a Vitality British Airways (operated by Comair) flight or a Vitality kulula.com local flight separately from the international flight. If you select this option this flight will contribute to both your international and domestic flight allocation
  • If you are booking more than one international city or a stopover, give us a call to arrange for you on 012 921 0490, Monday to Friday, 9am – 5pm
  • Please ensure that your connecting flights arrive at least 3 hours prior to your international departure time. If a domestic flight is delayed, and you miss your international flight this will constitute as a no show. A new ticket will have to be purchased
Important notice: If you’re travelling to or from South Africa with a minor (younger than 18 years of age) from 1 June 2015, you’ll need to produce an unabridged birth certificate (and possibly some additional documentation) for the child. Learn more on this new Immigration regulation on unabridged birth certificates here.

Where can I fly to?

You can use this benefit for one-way or return flights departing from South Africa (Jo’burg, Durbs or Cape Town). The destinations can change at any time. Currently, they include the following destinations with the below airlines:

British Airways, with all flights passing through London:

Europe
Amsterdam
Athens
Barcelona
Edinburgh
Frankfurt
Geneva
Lisbon
London
Madrid
Manchester
Munich
Nice
Paris
Prague
Rome
Vienna
Zurich
North America
Chicago
Los Angeles
Miami
New York
San Francisco
Toronto
Vancouver
 
 
 
 
 
 
 
 
 
 
Africa
Harare
Livingstone
Mauritius
Victoria Falls
Windhoek
 
 
 
 
 
 
 
 
 
 
 
 
Asia
Tel Aviv
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Emirates, with all flights passing through Dubai:

Asia
Amman
Bahrain
Baghdad
Bangkok
Basra
Beijing
Beirut
Bengaluru
Chennai
Colombo
Dhaka
Delhi
Dammam
Denpasar
Doha
Dubai
Erbil
Guangzhou
Ho Chi Minh
Hong Kong
Kuala Lumpur
Hyderabad
Islamabad
Istanbul
Jakarta
Karachi
Kochi
Kolkata
Kozhikode
Kuwait
Lahore
Male
Manila
Moscow
Mumbai
Muscat
Osaka
Peshawar
Phuket
Riyadh
Sana'a
Seoul
Shanghai
Singapore
Tehran
Thiruvananthapuram
Tokyo
Africa
Abidjan
Accra
Addis Ababa
Algiers
Casablanca
Cairo
Colombo
Dakar
Dar-es-salaam
Entebbe
Khartoum
Lagos
Mahe Island
Malta
Tunis
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Americas
Buenos Aires
Dallas Fort Worth
Houston
Los Angeles
New York
O’Hare
Orlando, Florida
San Francisco
Seattle
Toronto
Washington, DC
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Australia & New Zealand
Adelaide
Auckland
Brisbane
Christchurch
Melbourne
Perth
Sydney
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Europe & UK
Amsterdam
Athens
Barcelona
Copenhagen
Dublin
Dusseldorf
Frankfurt
Geneva
Hamburg
Larnaca
Lisbon
Lyon
Madrid
Moscow
Munich
Nice
Oslo
Paris
Prague
Rome
St. Petersburg
Turkey
Warsaw
Vienna
Zurich
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Qantas, with all flights passing through Sydney

Australia & New Zealand
Auckland
Adelaide
Brisbane
Christchurch
Melbourne
Perth
Sydney
Wellington

Visit the Discovery website for more information on Discovery Vitality.

NB international flight info:

Adults travelling with children under 18 years

important notice: If you’re travelling to or from South Africa with a minor (younger than 18 years of age) from 1 June 2015, you’ll need to produce an unabridged birth certificate (and possibly some additional documentation) for the child. Learn more on this new Immigration regulation on unabridged birth certificates here.

Passports and visas

  • Check your passport validity dates as well as all destinations, even the stop over ones. Many countries require your passport to be valid during and beyond the length of your stay, so check what applies to you.
  • Check which destination countries require visas and apply well ahead of time.Some passports require transit visas, please confirm details with the relevant authorities.
  • Make sure you have the right travel documents for your trip. Entry and transit requirements can change so please check the requirements with the Consulate or Embassy of all countries on your route. Your passport must be valid for 6 months from your return date and contain at least 3 blank pages.
  • Make sure your name details are exactly the same as what appears on your passport when making a booking. If they do not match, please do not continue with the booking. Call the Vitality International Contact Centre on 011 921 0490 to make an offline booking.

Changes, cancellations, refunds

Contact the Vitality International Call Centre 011 921 0490 at least 24 hours before departure.
Monday to Fridays: 07h30 – 17h00
Saturdays and public holidays: 08h00 – 12h30
Closed on a Sundays

Note:

  • Tickets carry restrictions regarding changes, cancellations and refunds
  • All service fees and change fees are charged per person
  • If you miss a flight this constitutes a no-show and a new ticket will need to be purchased, your original ticket will be non-refundable and any onward connections will be cancelled
  • if your ticket qualifies for a refund, it can take up to 8 weeks for the refund to be processed

Advanced passenger information

The governments of various countries are required to collect Advanced Passenger Information from passengers before they travel. You may submit your information online under ‘Manage My Booking’ or at airport check-in.

The following information is mandatory:

  • Passport number, country of issue and expiry date
  • Your name as it appears on the passport
  • Nationality
  • Date of birth
  • Gender

Additional information for travel to the USA:

  • Country of residence
  • Destination address in the USA (except USA citizens or residents)
  • The Alien Registration Number (Green Card) for USA residents only

Baggage

Tips for packing your bags

  • Before you travel, weigh your bags and make sure both your checked and hand luggage are within the maximum luggage allowance
  • Pack valuables into your such as medicine, money and important documents in your hand luggage

Baggage allowance

A fee is charged for overweight baggage. Please check the baggage allowance with the chosen carrier

  • Your baggage allowance depends on your travel class and ticket type
  • Baggage allowance depends on the baggage rules applied at the time of your flight
  • Different rules apply to specific destinations

Firearms and ammunition

  • Guns and ammunition are restricted on some international flights
  • No firearms, including sporting rifles, are allowed on any flights operated by Comair domestically. (This includes domestic British Airways and kulula.com flights).
  • On services where guns and ammunition are carried, a handling fee may be charged or they may be excluded from your free baggage allowance.  In this case an excess baggage fee is charged
  • Permission must be granted before check-in
  • All guns and ammunition must be carried as checked baggage only
  • All guns must be unloaded, have the safety catch on and be suitably packed
  • Carrying guns and ammunition is covered by the ICAO Technical Instruction and IATA Regulations referred to above
  • Please carry all guns or ammunition documentation and licences with you
  • Please carry all documentation and licences for guns or ammunition with you when travelling

Special needs assistance

Before you travel please call Vitality International on 012 921 0490 to let us know if you need any special assistance with the following:

  • Have a disability and need assistance
  • Need to book a wheelchair or other mobility assistance
  • Want to check if you are fit to fly
  • Wish to travel with your pet
  • Are booking a flight for an unaccompanied child
  • Have special dietary requirements

Travelling with your own wheelchair

When travelling with your own wheelchair please have details of its size and weight on hand when making a booking. You should know that:

  • As long as there is space, collapsible wheelchairs and mobility aids will be kept in the aircraft cabin. If not, wheelchairs will be carried in the hold section of the aircraft
  • Up to two mobility aids, e.g. a wheelchair and checked baggage allowance will be carried for free
  • Battery-powered wheelchairs require certain safety measures before travel
  • Some airports might have to take your wheelchair or mobility aid at check-in and return it on arrival. You’ll be transported from check-in to the aircraft in another wheelchair, and on arrival from the aircraft to the baggage hall of your destination airport