related to: customer care

flight information

 
We've covered everything from baggage restrictions to inflight experience.

Our crew and ground staff are committed to bringing you the best of flying. Our aim is to share our love of flying with you so when you leave the airport you love flying as much as we do.

Select one of the following topics:

  • seating

    Seating can be a subject of anxiety for a lot of travellers. Your seat is usually assigned to you when you check-in at the airport counter. You can select a seat online 24 hours prior to departure … more

  • Cape Argus Cycle Tour

    bike transport procedures - 10 March 2013

    Attention all pedal fans! It’s stressful enough having to worry about training and keeping healthy in time for the big day. We’ve tried to take … more

  • travel insurance

    Safeguard your baggage and valuables against loss, damage, delay or theft. Travel insurance gives you peace of mind so you can enjoy your holiday or get on with important business.

    From only R26 per … more

  • frequent flyer programmes

    Members of the oneworld© frequent flyer programmes can earn points/miles when they choose to book British Airways (operated by Comair Limited) flights on the kulula.com website. Points are only … more

  • Discovery Vitality

    Remember, if you join Discovery Vitality after you activated your Discovery membership or policy, you have to wait three months before you can use these savings.

    Don’t forget: To … more

  • flying 101

    the facts about flying

    We're gonna attempt to answer all those niggly questions that you have everytime you fly. We love to take you places and flying is our speciality. We're gonna let you in on … more

  • travelbank

    To get a travelbank account, you’ll need to create a kulula ID, this helps us associate the credit to a person. Then give our Contact Centre a call to credit your ID with a travelbank … more

  • routes and flight schedule

    where and when we fly 

    kulula.com offers a network of flights to a variety of cities in South Africa. 

    Check out all the places we can take you by selecting 'routes' below.

    Our flight … more

  • online and mobi check-in

    You may check-in online for your flight 24 hours prior to departure and print your own boarding pass from your home or office. You'll need to run 'flash' to use online check in and it may take a … more

  • manage my flight booking

    You can add your flight details to your calendar, make certain changes, add an extra, pay for your booking and even check in—all in just a few clicks.

     

    Select one of the following … more

  • kulula ID

    We’re all about making your life easy and bringing the love of flying to as many people as possible. A kulula ID will make your online shopping experience faster and cooler.

    To get … more

  • infants

    Infants or ‘mini fans’ can fly for only R125 per trip (incl. VAT but excludes airport taxes) and must travel on the laps of accompanied by a legal guardian. Tiny humans can only travel … more

  • group bookings

    do you need to make a booking for 10 or more people?

    Flying with us is great and doing it in a group is even better. It’s very easy to book and is very affordable, if you’d like to fly … more

  • fleet

    We now operate a fleet of Boeing 737s. The 737 is not only more fuel efficient with more legroom, but also less harmful to the environment. In fact, these aeroplanes burn 26% less fuel than the MD82 … more

  • e-ticket / paperless

    We still boast ticketless travel, so you don’t have to travel armed with a file of papers to catch your flight. Just have your reference number handy and a valid ID, we need to know who you … more

  • checking in at the airport

    Our staff are ready and waiting to welcome you onboard. Please be at the airport at least 90 minutes prior to your scheduled departure with your booking reference and a valid ID. Make sure you have … more

  • boarding

     Have your valid ID with you when you check in. The boarding gates will close 20 minutes prior to departure, so don't think that if you checked in you don't need to be at the boarding gates. We … more

  • BizDeals

    tell me how do I register for a BizDeal?

    Don't blow your budget on travel expenses when you fly, let us give you the best deal without compromising on safety, reliability or service. You don't have … more

  • baggage

    Not all luggage is created equal - but all luggage must abide by the baggage rules. Luggage such as sports, musical or medical equipment may require special handling due to their size, shape or … more