checking in at the airport

Our staff are ready and waiting to welcome you onboard. Please be at the airport at least 90 minutes prior to your scheduled departure with your booking reference and a valid ID. Make sure you have one bag that weighs 20kg or that you've bought extra bags through our Contact Centre at least 2 hours prior to departure. If the face to face experience is not what you looking for we offer online check in and check in on the go through our mobi site.

Select one of the following topics:

• where to check in

  Get there early - check-in opens 90 mins before your flight and closes 30 minutes before take-off. Please remember to bring your valid ID, driver's licence or passport with you when you check-in and … more

• what to bring for check in

  Please remember to bring your valid ID, driver's licence or passport with you when you check-in and board the plane. more

• unaccompanied minors

  Children (aged 2 to 12 years) must have their own ticket and be accompanied by an adult aged 16 years or older. For every 5 kids (aged 2 to 12 years) travelling, you will need 1 adult to accompany … more

• seat selection

  Avoid the stress and anxiety of finding a comfy seat. There are three different ways to secure your kulula seat before flying:

  Normal seat selection – select a seat within 24 hours prior to … more

• flying with pets

  For kulula and British Airways (operated by Comair) flights, only cats and dogs can be transported on board passenger flights. For all other animals such as snakes, birds, rodents, etc. please call … more

• dangerous goods

  All firearms, ammunition (including that for sporting purposes), harmful articles and/or prohibited items must be declared. Failure to do so may result in the confiscation of such items and/or … more

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