flexible tickets

We’ve introduced flexibility on all our kulula flights. This special offer allows you, business go-getter, free spirit, or ‘always-late, never-on-time’ traveller to exercise some freedom and choice with your flights.

These special fares are only available through travel agents or our Contact Centre. The website will only show you the lowest price first and the respective ticket rules associated to that choice. 


Securing a flexi ticket will give you the following:

  • free changes before departure
  • standby permission on any earlier flight on the same day of departure
  • 100% refunds before departure
  • only R100 no show fee (excl. VAT)

so, what does it all mean?

free changes

There are no Change Fees levied for flight date or time changes when you purchase a flexi fare, all that you may need to pay when you rebook your flight is any difference in fare between your old and new ticket price, as well as any increase in governmental charges and surcharges.

Changes can be made online or call one of our friendly agents. If you've purchased extra bags or travel insurance with your booking please contact us to ensure all extras are changed at the same time.

standby permission

If you get to the airport early on the day of your departure and would like to standby for an earlier flight, you are entitled to do so at no charge. You will be given a seat, subject to availability once the flight is closed.

R100 (excl. VAT) no show fee

Return flights will automatically be cancelled if you miss your out-bound flight and you will need to rebook but the great news is that flexi fare tickets are not forfeited if you no-show – we will charge a R100 no-show fee (excluding VAT) and allow you to rebook any flexi fare flight sector.

100% refunds on pre-cancelled flights

With a 100% refundable booking, if you can't make the flight, a flexible ticket gives you all your money back. (R114 admin fee applies.)

good idea?

If these benefits sound good to you but you’ve already booked we’re able to upgrade your booking to a flexi ticket. Simply call us and you’re flexible.

Special flexi fares are only available through your travel agent or our Contact Centre 0861 KULULA (585852).