Can we make it up to you?
If you’ve experienced a disruption on one of our flights or we’ve made a mistake, we try not to but it can happen from time to time. You would have received compensation from us. You’ll need a unique kulula ID if you’ve received a card at the airport or chatted to our Contact Centre and qualify for compensation. We can either create one for you or give us a call already armed with a kulula ID. The kulula team will create and credit a travelbank account for you. You’ll then be notified over email when your compensation has been deposited.