- manage flight
- add extras
- kulula.com (extra bags, travel insurance, pre-paid seats)
- British Airways (add bags on ba.com)
- For changes to bookings made with other airlines please call our Contact Centre at 0861 KULULA (585852);
alternatively visit the airline website and remember to check-in at the airline specific check-in counter.
- manage my flight
- routes & schedules
- baggage rules
- infants & children
- special assistance
- flying with pets
- flight payment
- manage my car hire
- car groups
- pick-up and drop off
- rental requirements
- optional extras
- waivers and liabilities
- car hire payment
Johannesburg, 28 January 2014: The world's largest timed cycle race, the Cape Argus Pick n Pay Cycle Tour, is set to draw record crowds again on Sunday, 9 March 2014, with thousands of cyclists from across the country descending on the Mother City. British Airways (operated by Comair) and kulula.com will once again provide an exclusive bicycle drop-off service for customers to transport their bicycles safely and hassle-free to and from Cape Town.
A payment of R300 per bicycle per one way flight will apply. To make payment customers will need to call the British Airways Contact Centre on 0860 I FLY BA (0860 4 359 22) or 011 921 0222, or the kulula contact centre on 0861 KULULA (585852) depending on which airline they are travelling with. Following payment, customers will receive a handling fee receipt together with comprehensive procedures to ensure that their bicycles are ready for transport. Drop off and collection areas will also be included in the procedures as well as maps to these areas.
Customers can drop off their bicycles between 24 February and 6 March 2014 to be transported to
Cape Town. Proof of identification (ID book, passport or drivers licence), the handling fee receipt and flight booking will need to be presented when dropping off ones bicycle.
Customers wishing to collect their bicycles between 24 February and 4 March will need to collect them from BidAir Cargo at Cape Town International Airport. From 5 March, bicycles will be collectable from the Multi-Storey Parkade 1 at Cape Town International Airport.
British Airways (operated by Comair) and kulula will make every effort to ensure bicycles arrive in Cape Town before or on the same flight as the customer, but this is not always possible due to the amount of bicycles that need to be transported and the space restrictions per aircraft.
To ensure bicycles are delivered in perfect condition, customers should familiarise themselves with the following packing procedures:
- The seat must be fully lowered
- Turn the handlebars parallel to the frame
- Leave the front wheel attached
- Remove or turn the pedals inwards
- Deflate the tyres (tyres inflated with nitrogen, will not be accepted for transport)
- The bicycle must be placed in a bicycle bag or box, or wrapped in bubble wrap
- Bicycle inflation pumps filled with division 2.2 carbon dioxide non-flammable gas will be accepted for transportation as checked baggage only. The maximum amount per customer is limited to four 16 gram cartridges. Please declare this when checking in for a flight
- Remove speedometers and electronic equipment and carry this as hand luggage
- Spare wheels cannot be carried as hand luggage and need to be checked in as checked baggage. The standard checked baggage allowance will apply. Should an extra baggage fee need to be applied, customers can either pay R245 online or R350 at the airport. Visit ba.com or kulula.com for details regarding the baggage policies.
- Spare wheels need to be packed properly before check in. At check in, the spare wheels will be tagged with a limited release tag.
For more information on travelling procedures, customers can visit ba.com or kulula.com depending on which airline they are travelling with.
British Airways Contact Centre
0860 I FLY BA (0860 4 359 22) or 011 921 0222
Monday to Friday, 07:00- 19:00;
Saturday, 08:00- 15:30;
Sunday, 08:00- 13:00
kulula.com Contact Centre
0861 KULULA (585852)
Monday to Sunday, 07:00 - 19:00