Johannesburg, 18 July 2016 – South Africa’s champion airline, kulula.com has been voted the Best Low-Cost Airline in Africa in the 2016 Skytrax World Airline Awards. It’s an accolade which Bridgette Ramuluvhana, Marketing Manager says underpins the value offered by the airline, which is consistently rewarded by their customers loyalty.
“Kudos like the Skytrax World Airline Awards are a global benchmark of airline performance and important gauge of our performance. It’s also a good indicator that customers recognise not only our brand, but the operational efficiency that allows us to offer competitive fares,” she adds.
Ramuluvhana notes that the award was made in the weeks leading up to the 70th anniversary of kulula’s holding company, Comair Limited: “Leadership, integrity and innovation are fundamental to success in our business and this award is a testament to the commitment of the kulula team to those qualities.”
The Skytrax World Airline Awards are coveted quality accolades for the industry, covering 280 international and domestic full-service and low-cost carriers. This time, more than 19.2m travellers from 104 different nationalities across the globe, took part in the online survey between August 2015 and May 2016. Participants of the survey were asked to measure customer satisfaction for the passenger experience, across both airport and onboard environments - including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment, staff service and associated travel items. The awards are run as a non-profit, undertaking to ensure impartiality and are generally known as the Passengers’ Choice Awards.
kulula was named the Top Airline for Business Travellers in the 2015 Sunday Times Top Brands survey, Best African Low-Cost Airline in the 2015 Business Traveller Africa Awards, Best Low Cost Airline in Africa and the Middle East for 2015 and 2016 by AirlineRatings.com and the Top South African low cost carrier for 2015 and 2016 in the SA Customer Satisfaction Index (SAcsi).