seat selection

Tue, 19 Jun 2012 16:25:50 GMT

Avoid the stress and anxiety of finding a comfy seat. There are three different ways to secure your kulula seat before flying:

Normal seat selection – select a seat within 24 hours prior to your flight departure using one of our self-service options online, mobi and airport kiosk
Pre-paid seating – this option allows you to book and pay for a preferred seat in advance up to 24 hours prior to your flight departure
Automatic seat allocation – if you haven’t selected either of the above options, your seat will be assigned at the airport check-in counter by one of our friendly check-in agents.

Note:

Seating rules apply to all seating types. Check the exit row seating information.

normal seat selection

Choose your seat online within 24 hours prior to flight departure via the web on your desktop, tablet or smart phone. You can select your seat when you check in online or at the airport check-in kiosks.

pre-paid seats

You can buy a seat online 24 hours or more prior to departure but by this time seats are limited and it’s not guaranteed you’ll get the seat you want. To be assured that you have a view of the clouds or a seat close to the food trolley, pre-book your seat for just R35 (incl. VAT).Get more info on pre-paid seats.

automatic seat allocation

It’s not necessary to pre-select your seat before arriving at the airport; this is entirely up to you. If you haven’t gone online to select a seat, a seat will automatically be assigned to you when you check in at the airport counter.

exit row seating conditions

The exit row seats are situated at the emergency doors. For safety reasons these seats are not available in advance for pre-paid seating or online check-in seat selection.

Exit row seats are:

Only assigned at the check-in counters and not available for pre-selection either as pre-paid seats or online check-in
Only available to able-bodied passengers who qualify to meet certain safety requirements
Not available for infants, children, disabled or elderly persons

Ready to select your seat? Check in online and proceed to the seat you fancy

dangerous goods

Tue, 19 Jun 2012 15:15:07 GMT

All firearms, ammunition (including that for sporting purposes), harmful articles and/or prohibited items must be declared. Failure to do so may result in the confiscation of such items and/or potential legal action may be taken against you.

Chemical and hazardous items

Under no circumstances will the following and other hazardous goods be allowed through check-in:

Compressed gases
Corrosives
Explosives
Flammable liquids and solids
Radioactive materials
Oxidising materials
Poisons
Infectious substances

Dangerous and harmful items

The following articles and any other items considered as dangerous will only be accepted as checked-in baggage:

Sharp items such as knives or scissors
Sporting bats
Golf clubs
Toy guns

Firearms

From 1st March 2013 firearms will be prohibited from all kulula and British Airways (operated by Comair) flights.

security measures

To ensure that all our flights to Windhoek, Harare and Mauritius comply with the law, the South African Government has introduced some in-flight restrictions and security measures to all routes outside of South Africa.

All liquids, aerosols, gels and creams should be carried in containers with a capacity not greater than the equivalent of 100ml each
Liquids, aerosols, gels and creams in quantities less than 100ml, carried in part-filled containers larger than 100ml, will not be accepted
Empty containers with a capacity greater than 100ml are permitted
Containers with liquids, aerosols, gels and creams should be placed in a transparent re-sealable plastic with a maximum capacity not exceeding 1 litre. The containers must fit comfortably within the transparent bag, which must be completely closed
Each passenger will be permitted to carry one checked-in bag only
All conventional security controls and checks, including random physical searches, are applicable
Exceptions are allowed for medication, baby milk/food and special dietary or other medical supplements
All liquids, aerosols, gels and creams purchased at retail outlets at the airport or onboard the aircraft during the days of the journey should be placed in a Security Tamper Evident Bag (STEB) and should be presented for secondary screening and at transfer security screening
A proof of purchase on the days of travel must accompany the duty free goods bought and placed in the Security Tamper Evident Bag. The bags cannot be opened until the passenger reaches the final destination. If the bags are tampered with, the liquids, aerosols, gels or creams in that bag will not be allowed for carriage.

If you are unsure of what items are considered as dangerous, ask our Contact Centre 0861 KULULA (585852).

boarding