Tuesday, 21 December 2021 08:48 AM
The silly season is upon us! Time to log off, zoom out and gather your family and friends for a well-deserved break. Are you heading off to the beaches of Durbs, the glitz and glamour of Jozi or looking forward to a wholesome nature escape on the Garden Route? We’ve put together a peak season travel guide with handy tips and tricks to make your travel as smooth and worry-free as possible. Here’s everything you need to know about self-service check-in, baggage allowances and COVID-19 protocols. We’ve even thrown in some tips on how to avoid having to chase after your kids in the airport!
One airline. Three ways to fly.
At kulula, we know that no two passengers are created equal. So, we’ve come up with three fare options.
Pick the option that is right for you:
Ideally suited for business travellers or those on a short getaway with carry-on luggage only. Ditch the bulky checked bags as it’s ‘hop on, hop-off’ all the way with our Fly Light fare.
Pack & Go
This super popular ‘all-rounder’ fare bundle includes one piece of 20 kg checked baggage. This option suits most travellers’ needs, from extended solo trips and the yearly family ‘vacay’ to a business trip or ‘workcation’ with a bit of fun thrown into the mix.
Perfect for travellers who want to get the most out of their flight experience with a bumper baggage allowance of two checked bags of 20 kg per traveller. You can bring the kitchen sink if you like!
No matter which box you tick, we promise to provide you with affordable fares.
Safety first. Always!
Travelling during a pandemic can feel a tad daunting – especially if this is your first time back in the air. Don’t worry, kulula has got you covered!
- Our high-efficiency particulate air system is very effective at trapping the smallest airborne virus particles and bacteria.
- We follow safety protocols to a tee. Mask-wearing and hand sanitising is a must throughout the flight. And we’ll ask you to adhere to our social distancing markers when queuing at check-in counters, boarding the plane and disembarking.
- Contactless is the way forward: our khuluma online magazine is now in digital format, and we’ve introduced a contactless payment system onboard. That means that kulula staff won’t handle your documents, boarding passes, and other personal items.
Check in like a pro
The early bird catches the worm. Have you got your eye on a particular seat? Make sure you’re the first to book in online. You can check in as early as 24 hours before your flight departure. You can also pre-book a seat under “Manage my booking” in advance.
Checking in is simple and quick and can be done on the kulula website or by downloading the kulula.com app. All you need is your booking reference and last name.
Four important things to remember for check-in:
- Online check-in opens 24 hours before flight departure
- Online check-in closes one hour before flight departure
- Arrive at the airport 90 minutes before flight departure
- Bring along your valid government-issued South African ID book/smart card, driver's licence or valid passport
Enjoying air travel with kids? It can be done!
Travelling with kids can be stressful. But we’ve got some tricks up our sleeve….
- Give yourself enough time – if you can, save time by using the kulula travel app to check your family in online and take advantage of early boarding.
- Know the rules – don’t go overboard when packing. To avoid extra costs, ensure that you are familiar with airline security and baggage policies.
- Get the squad to help – The air crew are your allies, so don’t be afraid to ask them for assistance.
- Take your devices - Mobile devices can alleviate the need for toys, so don’t feel too guilty when using them to keep the kids entertained.
- Handle the pressure – The pressure in the cabin can hurt little ears so bring along some sweets or a dummy.
- Be flexible – If all the kids want to do is watch movies on the tablet, let them. Whatever makes the travel experience more enjoyable for all is a good thing.
Things you must not take (ever)
Common sense usually prevails but just in case some of you forgot: make sure you are not carrying dangerous goods on your person or in your luggage.
- All firearms, ammunition (including that for sporting purposes), harmful articles and/or prohibited items must be declared.
- Toy guns are not permitted on board. They must be placed in checked luggage.
Follow this handy guide and not only will you enjoy your flight, but it will be an easy, seamless part of the travel journey!