Waivers are not insurance. It is a legal, compulsory agreement between the rental company and the renter which generally limits the claim against a renter in the event of loss of or damage to the vehicle.
The three waiver options are:
- Standard Waiver: the customer is responsible for a limited liability amount in case of damage or loss. As the cost for a daily standard waiver is lower the liability payable for any damage or loss is higher.
- Super Waiver: the customer will also be responsible for a limited liability amount for any damage or loss, but as the cost for a daily super waiver is higher, the liability amount payable for any damage or loss is lower.
- Minor Damages Waiver: the customer will not be responsible for a limited liability amount in case of any minor damage or loss to their rental vehicle valued up to R2500.
Waivers are not honoured by car rental companies in the case of negligence, meaning the customer would be held liable for the full amount of damage (and not just the excess). Examples of this would be to allow an unauthorised person to drive the vehicle, accident due to excessive alcohol consumption or the vehicle being stolen when it was left unlocked. It is advisable to treat a rented vehicle as if it is your own.
A holding deposit is required when collecting your vehicle. The amount depends on the type and duration and is refunded within 7 working days after return of the vehicle.