How will the adjusted Level 3 lockdown impact your travel with us?
The rules impacting domestic travel as part of the adjusted Level 3 lockdown regulations are:
- Airports will be open before the first, and after the last flight, allowing passengers enough time to make their way through the airport.
- There is no requirement for customers to carry a travel permit when travelling.
- We advise passengers not to travel to hotspots unless it is necessary.
- Masks are compulsory. Please always wear your mask ensuring that you cover both the nose and mouth when travelling with us or during your time at the airport. Children under the age of 6 years may be exempted from wearing a mask and passengers that have pre-existing medical conditions and cannot wear a mask would need a medical certificate.
- Borders are open for air travel.
- If you are traveling internationally and show your boarding pass or passport stamps to officials, you will not be penalised when moving during curfew hours.
- Due to the daily imposed curfew, we are constantly reviewing our flight schedule. Should customers prefer a new flight itinerary, they are requested to contact our Contact Centre on 0861 KULULA (585852) for further assistance. All our other flights will operate as scheduled during the adjusted Level 3 lockdown period.
- Please continue to visit our website and social media platforms, which will be updated regularly with updated schedule information to ensure that you stay informed should there be changes that could affect your travel plans.
View the latest status of your flight and changes to our flight schedule.VIEW FLIGHT STATUS
For details on unused/unflown flight tickets for 14 March 2020 to 30 November 2020, please read our flexible reaccommodation for unused tickets info.
How will I know if I am affected?
Our teams are working hard to get you jetting off soon and we will provide updates (should you be affected) on your mobile number and email reflected in your booking, as well as on our website and social media channels.
We encourage travellers to ensure we have their correct contact details. Please check online via manage on kulula.com. Affected customers will be contacted via email and/or SMS. Customers can also check their flight status/updates on the kulula.com travel app.
What do I need to be aware of, if I am travelling on a regional/ international flight outside of South Africa?
We remain committed to supporting the national initiative to flatten the curve and prevent COVID-19 from spreading. In an effort to minimise contact on board, amidst the second wave of COVID-19, the proper wearing of masks is compulsory at all times and all in-flight catering has been suspended until further notice.
Children under the age of 6 years may be exempted from wearing a mask and passengers that have pre-existing medical conditions and cannot wear a mask would need a medical certificate.
For more on what to consider when travelling with us, please read our Need to know information when Travelling.
How will the adjusted Level 3 domestic travel restrictions affect my British Airways (operated by Comair) booking?
If you hold a ticket issued by British Airways (operated by Comair), you should refer to the British Airways ‘book with confidence commitment’ for information on changing or cancelling your booking.
I have booked an International flight using my Vitality discount, what are my options?
If you are travelling abroad within the next 72 hours, please contact Vitality travel on 011 921 0490. If you are not travelling within the above-mentioned timeframe, please call us back within 72 hours of your flight departure, as we are currently experiencing high call volumes or send us an email to firstname.lastname@example.org. These email requests will be sent to the Vitality travel desk. Kindly include the passenger’s name, airline booking reference and date of travel in the subject line.
Please note Vitality Travel, a subsidiary of Comair Limited is an agent of Discovery Vitality’s travel program, servicing the following airlines, British Airways, Emirates and Qantas. Please refer to the specific airline website for information regarding their change policies.
What will the experience be onboard?
Some governments have implemented Coronavirus restrictions pertaining to passengers who have travelled to or who are travelling to destinations other than South Africa. We recommend you contact the local authorities for the latest updates ahead of any international travel.
- All South African citizens that are affected by this travel ban, should contact the South African Mission/Consulate in their respective visited country, to inform them of their presence.
- All non-South African citizens affected by this travel ban, should contact their respective Mission/Consulate with which they are a citizen, to inform them of their presence, in the visited country.
What is the Coronavirus?
As per the World Health Organisation (WHO), the Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans.