How will adjusted Alert Level 3 lockdown impact your flight with us?
We have made a call a couple of weeks ago, to suspend flights until 31 August, considering the variables around the lockdown and travel restrictions, and the low demand for air travel. kulula.com customers who are holding a valid ticket booked for travel 28 June 2021 to 31 August 2021, will be able utilise their ticket within twelve months from first date of travel without any penalty. No change of booking fee or fare difference will be charged.
Customers can make their own flight booking changes online through our manage my booking tool on kulula.com. We ask that customers try this option before attempting to reach out to our Contact Centre for assistance.
View the latest status of your flight and changes to our flight schedule.VIEW FLIGHT STATUS
For details on unused/unflown flight tickets for 14 March 2020 to 30 November 2020, please read our flexible reaccommodation for unused tickets info.
How will I know if I am affected?
kulula.com customers who are holding a valid ticket booked for travel 28 June 2021 to 31 August 2021, will be able utilise their ticket within twelve months from first date of travel without any penalty. No change of booking fee or fare difference will be charged.
We encourage travellers to ensure we have their correct contact details. Please check online via manage on kulula.com. Affected customers will be contacted via email and/or SMS. Customers can also check their flight status/updates on the kulula.com travel app.
If you booked your travel through a Travel Agency, please contact them for any travel updates since we are keeping them in the know of any schedule updates.
What do I need to be aware of, if I am travelling on a regional/ international flight outside of South Africa?
We remain committed to supporting the national initiative to flatten the curve and prevent COVID-19 from spreading. In an effort to minimise contact on board, amidst the third wave of COVID-19, the proper wearing of masks is compulsory at all times. Face shields are not allowed since they don’t offer adequate protection.
Children under the age of 6 years may be exempted from wearing a mask and passengers that have pre-existing medical conditions and cannot wear a mask would need a medical certificate. However, all passengers must be in possession of a valid negative PCR COVID test results for regional & international travel
Some governments have implemented Coronavirus restrictions pertaining to passengers who have travelled to or who are travelling abroad. We recommend that you contact the respective embassy for the latest updates ahead of any travel.
- All South African citizens that are affected by this travel ban, should contact the South African Mission/Consulate in their respective visited country, to inform them of their presence.
- All non-South African citizens affected by this travel ban, should contact their respective Mission/Consulate with which they are a citizen, to inform them of their presence, in South Africa.
For more on what to consider when travelling with us, please read our Need to know information when Travelling.
How will the travel restrictions affect my British Airways (operated by Comair) booking?
If you hold a ticket issued by British Airways (operated by Comair), you should refer to the British Airways ‘book with confidence commitment’ for information on changing or cancelling your booking.
I have booked an International flight using my Vitality discount, what are my options?
If you are travelling abroad within the next 72 hours, please contact Vitality travel on 011 921 0490. If you are not travelling within the above-mentioned timeframe, please call us back within 72 hours of your flight departure, as we are currently experiencing high call volumes or send us an email to email@example.com. These email requests will be sent to the Vitality travel desk. Kindly include the passenger’s name, airline booking reference and date of travel in the subject line.
Please note Vitality Travel, a subsidiary of Comair Limited is an agent of Discovery Vitality’s travel program, servicing the following airlines, British Airways, Emirates and Qantas. Please refer to the specific airline website for information regarding their change policies.
How will adjusted Alert Level 3 lockdown impact your holiday with us?
How will my kulula holidays booking be handled if I have booked to travel during the current travel ban and I am no longer able to travel?
If you have booked with kulula holidays for travel during the new lockdown, please call 011 285-3000 or email firstname.lastname@example.org with your booking reference and requirements. Please note that we will follow both the hotels and the airlines guidelines when handling your request.
How will my Combine & Save (hotel & car hire) booking be handled if I have booked to travel during the current travel ban and I am no longer able to travel?
If you have booked a hotel only or booked a car hire with kulula.com, please email email@example.com with your booking reference and requirements and one of our experienced agents will be in touch as soon as possible.
How will my Vitality hotel booking be handled if I have booked to travel during the current travel ban and I am no longer able to travel?
If you have booked a Vitality hotel product with kulula.com please email firstname.lastname@example.org with your booking reference and requirements and one of our experienced agents will be in touch as soon as possible.
How will my Vitality car hire booking be handled if I have booked to travel during the current travel ban and I am no longer able to travel?
If you have booked a Vitality car with kulula.com please contact the car hire partner directly with your booking reference and requirements:
- Europcar: 24-hour Call Centre 0861 131 000
- Tempest: 24-hour Call Centre 0861 836 737
What is the Coronavirus?
As per the World Health Organisation (WHO), the Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a new strain that has not been previously identified in humans.