The Avios Travel Rewards Programme will be closing soon. However, you can still convert your Avios to Travel Bank until 31 May 2019. Please note, the ability to collect Avios or claim missing Avios for kulula flights has officially ended on 31 March 2019.  

Click here for more info.

FAQ - Avios

Can I still collect Avios or claim missing Avios on kulula.com flights?

The last date to collect Avios or to claim for missing Avios for kulula.com flights was on 31 March 2019. You are still able to convert your Avios to travel bank until 31 May 2019Click here for more info.

What is Travel bank?

Travel bank is kulula.com's online account that allows you to pay / part pay for any flights booked. It replaces real cash and can be combined with credit card payments. No combination bookings (flight plus car / hotel) or flight extras can be bought using Travel bank

Can I use my Travel bank credit to book flights for my friends and family?

Yes, once you convert your Avios to Travel bank, you can use it to book flights for family and friends.

Till when can I convert and spend my Avios on kulula flights?

Customers can convert Avios into Travel bank credit to be used as payment on kulula flights up until 31 May 2019. After 31 May 2019, you will no longer be able to convert your Avios into Travel Bank.

What will happen to my Travel Bank credit on 31 May 2019?

Your Travel Bank credit will not be impacted by the Avios closure and therefore any Travel Bank credit you have, will remain in your Travel Bank and won’t be affected in anyway. We therefore encourage customers to convert their Avios into Travel Bank credit before 31 May 2019 so that they don’t lose out on future kulula flights.

What happens if I don’t have any travel plans before the closure?

No stress, you can convert your Avios into kulula Travel Bank, provided this takes place before 31 May 2019, and then redeem your Travel Bank credit in the future, or even after the Avios Travel Rewards Programme closure.

Do I have to use all my Travel Bank credit on kulula.com before the Avios Travel Rewards Programme closes on 31 May 2019?

No. The kulula Travel Bank credit doesn’t expire.

What is the process to convert Avios to Travel Bank?

The following steps will assist customers to convert Avios into Travel Bank credit in order to redeem on all kulula.com flights:

• Step 1 - Visit the kulula.com homepage and click on “convert Avios”
• Step 2 - Log into Travel Bank with your kulula ID details
• Step 3 - Log into the Avios Rewards Programme with your Avios log-in details
• Step 4 - Convert your Avios to Travel Bank

How much Travel Bank credit will I get if I choose to convert my Avios?

You can convert your Avios to Travel Bank, 1000 Avios = R60.

What is the Maximum amount of Avios I can convert?

You can make multiple Avios to Travel Bank conversions, the maximum amount of Avios that can be converted in one transaction is 166 000 Avios, which is equivalent to R9 960 in Travel Bank credit.

What if I don’t have a kulula ID?

You can create a kulula ID, simply click here.

Are there any restrictions on which flights I can use Travel Bank credit?

No. Once you have converted your Avios into Travel Bank credit you can use it to pay towards the cost of any kulula flight, even the taxes.