Flying with pets

Travelling with your furry (or scaly) friends requires special care and attention, that’s why we’ve partnered with BidAir Cargo PetLounge to get them to their destination safe and sound, with no hassle.

Important information you should know:

Flying with pets

We don’t accept domestic pets and live animals at our check-in counters (excluding service dogs which are permitted for check-in and in the cabin). The policy also applies to British Airways (operated by Comair) check-in counters and flights. This new process provides a modernised animal-friendly environment for the acceptance and delivery of domestic pets and will ensure your furry (or scaly) friend pets reach their destination safely and comfortably.

For bookings; simply visit www.petlounge.co.za, click on "Make a Booking" and follow the promts to arrange the transportation of your pet. Bookings can be made in advance but should be done at least 24 hours prior to departure. Upon completion of your booking, you will receive confirmation sent to the email address & cell number you provided. You can edit, view & track your booking from the booking portal.

What to remember

  • When making a booking always book your animals flight first as the Pet Lounge operating hours differ.
  • Animals are to be at the BidAir Cargo (PetLounge or Holding Areas) at least 2 hours prior to those of kulula.com domestic flights and 3 hours for regional flights
  • Only service dogs will be checked in at the airport and are allowed into the cabin (just make sure you let us know in advance so we can get the Captain's okay)
  • Bookings can be made in advance but should be done at least 24 hours prior to departure.

Note: Rabies inoculations are compulsory nationwide and are subject to a waiting period of 24 hours for Boosters and 14 day waiting period for first time or expired vaccinations. This means your animal can only fly on day 15. The rabies inoculation must be administered yearly in accordance with IATA regulations.

Pet facilities for each airport; contact details and trading hours:

You may conveniently drop-off and collect your pet; view the trading hours, contact numbers and maps of your relevant airport by clicking on the tabs below.

We currently have dedicated PetLounges in JNB, CPT, PLZ, GRJ & HLA. There are facilities in DUR & ELS where pets are handled with care to minimize the stress of travelling.

For information regarding the booking process, kindly click here