Checking in at the airport

Customers are requested to be at the airport at least 2 hours prior to their domestic flight departure to allow enough time for health screening and processing of health travel questionnaires. Learn more about other things you need to know when travelling.

You can choose to check in at the self-service kiosks or at the counter. When checking in at the airport counters, please ensure you proceed to the correct airline counter. Check your flight number; if it begins with 'BA', please check in at the British Airways (operated by Comair Limited) counters.

If you're travelling with friends or family, to ensure you sit together, please check in within 24 hours before flight departure.

Paperless e-tickets

No ticket required. If you’ve checked in on the website or kulula app just arrive at the airport at least 90 minutes prior to your scheduled departure with your valid South African ID book/Smart Card, South African driver’s licence or valid passport. If you've used the app to check-in; you could proceed to retrieve your e-boarding pass to experience a completely paperless journey, and save it to your mobile phone. Learn more on acceptable forms of identification. Our staff will be ready to welcome you on board.

Self-service terminals

There are self service kiosks at all major airports that we operate in for those who like to push their own buttons and want to avoid the queues. However, if you have the kulula app you don't have to worry about priniting your own boarding pass as you can easily access it from your phone and produce it at the security boarding gates. Check in at the airport 45 minutes prior to departure or if you have already checked in online i.e on website or the kulula app, you may proceed straight to the bag drop counter. Infants can even be checked-in online or at the airport check-in counters.

Note: Bags must be dropped off at least 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.

Security at the airport

Please note that hand baggage is strictly monitored by the Airports Company South Africa (ACSA). You will only be allowed to take the following on board:

  • Hand baggage weighing up to 7kg (dimensions 36 x 23 x 56cm, including handles and wheels) plus one small handbag or a slimline laptop bag
  • Extra bags can be purchased online at a discounted rate of 20% up to 24 hours prior to flight departure

Should your hand baggage be more than the above allowance, you will be sent back to check-in.