FAQ - Group Bookings

10 or more people

Group quotes are given to a minimum of 10 passengers. If you have less than 10 passengers, please contact the call centre on 0861 58 58 52 or go to www.kulula.com

• Very easy to book
• Quicker turnaround times
• Real time updates as you move through the booking process
• Can view the status of your booking at any time
• Be more in control of your booking
• Control of your travel agencies user access
• Transparency of payment deadlines
• Ability to access reports for your Travel Agency
• Help support function in Group Optimizer
• Tailor made fares

• Children will pay same fare as an adult
• Infant will pay 15% of the adult fare

Yes, you can, but it must be done before you accept the quote.   You may only negotiate the quoted fare once.

The negotiate option is not given on all flights due to seasonality and peak periods.

• Yes, you can
• When creating a request, you will need to make separate requests, providing you stick to the minimum of 10 passengers

Yes, you can, you may select multiple flights per direction, and that gives us an opportunity to quote you on more than one flight as alternatives.

• Yes, they can make changes on Group Optimizer before tickets are issued
• After ticketing on G.O, you will need to contact the groups department to assist with flight changes on 011 9210 333

• Yes, they can make changes on Group Optimizer before tickets are issued, and providing you stick to a minimum of 10 passengers.
• After ticketing on GO, you will need to contact the groups department to assist with flight changes, on 011 921 0333

Each passenger must have their own bag, pooling is not allowed, and baggage allowance is as per terms and conditions

Yes, seats may be purchased via www.kulula.com more than 24 hours prior to departure, and seats can be selected via on line check-in within 24 hours prior to departure.

All Kulula quotes/ tickets have normal baggage allowance. Extra bag charges are available via www.kulula.com

This will be indicated in the terms and conditions when you accept a fare quote.

Unfortunately not, when the deadline is not met, your booking and fare will expire, and a new booking request will have to be made and new fares will be quoted as per availability on the flights.<

Fares will be quoted in ZAR

At this stage we only accept payment via EFT – however payment via credit card will be available in the future.

Yes, you can, however group tickets are non-refundable per the terms and conditions.

Yes, but maintain the minimum group size of 10. The cancelled portion is non-refundable.

Check-in counters open 2 hours prior to departure and close 45min to departure, but we recommend groups arrive 2 hours prior to departure to complete check-in procedures.

Online check-in via www.kulula.com 24 hours prior to departure, and closes 1 hour prior to departure.

• Yes, you can.   Please select user details, add user and select appropriate user type in the drop down.
• Travel Admin is considered a “super User” (with full access)
• Travel Manager has access to create RQ, take payments, add names, issue tickets (moderate access)
• Travel Employee can only make requests and view requests (limited access)

Yes, you can, please create your login under the Non-IATA option under our home page when registering.

Yes, you can, please select retail customer or others option on the home page when registering.

Everyone making a booking on kulula.com will be using the tool and needs to register on the home page under the applicable login type to be able to get a quote and make bookings.

They could be going to your junk mail or spam folder.

Yes, you can, by selecting edit (your profile or if you are the Travel Manager, you select the user or users you want to update, and untick the email boxes of those not required.  Please note that some emails remain automated and will still come to you.

Drop us an email at groupsadmin@kulula.com and we will get back to you.