Q-Jump - puts you first

Q-Jump

It’s your turn to head to the front of the queue with Q-Jump. You’ll be one of the first to sit back and relax before you fly high.

Say goodbye to queues, standing behind *that* guy who forgot to get his ID ready or wondering how long until you can have a nap. Fast-track your flight boarding process with Q-Jump!

We’re always looking for ways to make travel a little more seamless, which means we’re trialling a dedicated Q-Jump check-in counter at all airports at a small fee.

Flash your best smile and boarding pass as you fast track through security at ORT and CIA. The cherry on the cake? Priority boarding at boarding gates.

That’s not to mention, you’ll be the first to access the overhead cabin luggage space for your items. Checked-in bags also get priority baggage tags so they arrive first on the conveyer belts – think personal gift tag just for you.

This is limited to 40 individuals per flight so book today cause you deserve it.

Leap frog with Q-Jump

Q-Jump
  • Be among the first to check-in, board the aircraft or board the first bus to the aircraft, (if applicable)
  • As a podium winner, you have first access to your hand luggage stowed on-board
  • All customers who have purchased our Fully Loaded fare, where Q-Jump is included, or Q-Jump separately, will have the text QJUMP printed on their boarding pass for identification.
  • Checked bags and any ‘extra bags’ purchased are tagged with exclusive Q-Jump bag tags at check-in for identification
  • Q-Jump checked bags are among the first to be offloaded at your destination airport

*Q-Jump is subject to availability

 

How to hop onto Q-Jump?

Online
Online - hop onto Q-Jump during the booking process or add it later up to 24 hours before flight departure through ‘Manage my booking’.

Contact
Contact Centre - call our friendly staff on 0861 KULULA (585852).

airport
At the Airport – kulula Ticket Sales Desks up to 2 hours before flight departure (subject to availability).

Note: Q-Jump is subject to availability due to the limited number allocated per flight.

How Q-Jump works?

Q-Jump 

Check-in

  • Arrive at the assigned ‘Q-Jump’ counter at check-in on time to ensure you enjoy the full benefits of Q-Jump.

Boarding

  • Go to the ‘Q-Jump’ boarding queue and be ready to present your boarding pass which will display the text ‘QJUMP’ printed during your check-in process.
  • If you arrive at the boarding gate on time, you may then enjoy the luxury of skipping the long boarding queue and being among the first to either board the aircraft or board the first bus to aircraft. Note: bussing to your aircraft may be applicable according to the airport of departure or aircraft location.
  • Q-Jump customers arriving on time for boarding may be among the first to access the overhead hand - luggage stowage on-board.
  • If you do not arrive at the boarding gate prior to flight boarding, you may still skip the long queue by presenting your boarding pass at the boarding gate but you may not be the first to board the aircraft or have first access to overhead hand-luggage stowage.

Checked Baggage

  • Your baggage and any ‘extra bags’ purchased will have a Q-Jump bag tag to identify it and to ensure your baggage is among the first to be offloaded at your destination airport.
  • Should you check-in online or via mobi check-in your bags will be tagged at the ‘bag drop’ when you present your Q-Jump boarding pass.
  • Note: there is no fee differentiation should you opt not to carry checked baggage. It is important to read the terms and conditions relating to the Q-Jump product.