It’s important that every flight is a pleasurable one, so we’re happy to go the extra mile to ensure your journey runs smoothly. If you’re unsure, please contact us at least 48 hours prior to flight departure.
Should you require a wheelchair or any special assistance, make your booking online and then call our Contact Centre.
Call us on 0861 KULULA (585852) Monday to Sunday 07h00 – 19h00, and at least 48 hours prior to your flight to make arrangements.
Please note: Customers who require special assistance cannot be pre-seated, seating will be arranged at the check-in counter.
Travelling with pets:
Please note: Keep in mind though that, should the CAA safety quota be reached, we may be required to change the customer’s flight to an alternative one to ensure that we comply with the required safety regulations.