Once you’re on board the plane, you’ll be spending a fair amount of time in your seat. Relax back and enjoy! Flying is fabulous.

Not your usual ABC's

Pilots are a cool bunch … wearing aviator shades, riding 'first class' upfront and talking their own lingo. The International Civil Aviation Organisation (ICAO) phonetic alphabet is widely used throughout the airline industry. Aside from sounding Hollywood, it also ensures that pilots, traffic controllers and airline customer-service folks are clearly understood. So when you're ordering your next in-flight snack from the air-hostess-with-the-mostest, try it out:

A - Alpha K- Kilo
B - Bravo L - Lima
C - Charlie M - Mike
D - Delta N - November
E - Echo O - Oscar
F - Foxtrot P - Papa
G - Golf Q - Quebec
H - Hotel R - Romeo
I - India S - Sierra
J - Juliet T - Tango

Onboard catering

We've got an amazing team of people at Comair Food Directions. They carefully prepare all the food and snacks on the ground which goes immediately goes into the cold chain, meaning your food reaches you with its original freshness.

Getting fresh food onto each flight is quite tricky. Food must be transported in specialised refrigerated trucks. We must ensure that the right food in the correct quantity gets onto the right flight. These logistics add to the cost of serving good fresh food on board.

Due to the pressure in the cabin when at high altitude, our taste buds are less sensitive and food can taste slightly different. So that you still enjoy taste-filled food 15 000 ft above ground, we prepare our food with a little extra flavour.

To keep our prices wallet-friendly, we go the extra mile to get the best prices from our partners. To save yourself the hassle of bringing your own food, order from our onboard munchies menu.

And if you were wondering, the pilot and co-pilot never eat the same food on the same flight in case of a reaction to something in the food.

Portable electronic devices (PEDs) 

Once a plane is ready to take off; we allow our passengers on board to keep portable electronic devices (PEDs) switched on, only if “Flight Mode” is activated.

Flight mode, which is also known as airplane mode, in-flight mode, offline mode or standalone mode, is a setting available on smartphones and other portable electronic devices. Once it’s activated, it suspends radio-frequency signal transmission on the device, which disables Bluetooth, Telephony and Wi-Fi.

Safety always comes first, and PEDs without a flight mode function should be switched off and should not be used as instructed by Cabin Crew. If you’re unsure about the use of your portable electronic device; you may ask staff at the airport or Cabin Crew. Alternatively, call our Contact Centre on 0861 KULULA (585852) for assistance.

These rules are compliant with the CAA rules and won't change till the rules are officially updated.

Please note: Electronic devices with flight mode activated are allowed to remain on except for times when the captain instructs that they must be switched off.

Children onboard

Kids flying solo

Children from the age of 12 and up may fly on their own. Children under 12 are not allowed to fly alone and must be accompanied by an adult aged 16 or older. Children over 2 years old need their own seat and therefore pay the same fare as adults.

Unaccompanied minor service

An unaccompanied minor is a child under 12 travelling on their own without a parent or guardian. The high cost and responsibility involved means that kulula are unable to offer a chaperone service to children wanting to fly alone.

Meet-and-Assist service

For children over 12 years old, we offer an escort service to and from the aircraft.

Bookings for this service must be made no later than 48 hours prior to departure. To book call our Contact Centre 0861 KULULA (585852) from Monday to Friday, 8am to 5pm. For weekend flights including a Monday, arrangements should be made no later than 3 pm on the Friday prior to the flight.

Pregnant or flying with a baby

I'm pregnant – is it safe for me to fly?
After 28 weeks, you will need to bring along confirmation from your doctor or midwife confirming your approximate due date and that there are no complications with your pregnancy.

Soon-to-be moms may NOT travel with us after:

  • The end of 36 weeks if pregnant with one baby
  • The end of 32 weeks if pregnant with more than one baby

Where can I sit if I'm pregnant or flying with infants?
For your safety, you may not sit in, behind or in front of an exit-row seat. Infants up to the age of two years must sit on your lap. Toddlers over the age of two must have their own seat.

I'm flying with my baby. Are there any potential problems I need to know about?
Your baby's ears may be painful when descending. The solution is to give them something to drink or, for older children, something to suck. As we don't carry any baby food, we encourage you to bring your own.

What about changing my baby's nappy?
We have nappy changing facilities on board, so finding a space to do it is easy. Sadly you'll have to do the changing yourself unless your neighbour really, really likes kids.

Do kids pay the same fare as adults?
Children over two years old need their own seat and therefore pay the same fare as adults. Under twos only pay 15% of the adult fare (excl. VAT and airport taxes) per trip.

What baggage allowance do I get when flying with infants?
Children aged two and over get the standard 7kg baggage allowance. Infants are entitled to one free checked-in item of luggage weighing up to 7kg, plus a collapsible pushchair and a child car-seat. The checked bag allowance per travellers is dependent on the Branded Fares option selected at the time of booking and ranges from hand baggage only, i.e. no checked baggage with our ‘Fly Light’ fare option, 1 checked bag @ 20kg with our ‘Pack & Go’ fare option, or up to 2 checked bags @ 20kg each as part of our ‘Fully Loaded’ fare option. Please check your booking and refer to our Branded Fares information for more details on the different baggage allowances when travelling with us.