Legal - SID (secure instant deposit)

End-User License Agreement for Secure Instant Deposit

By downloading, installing, copying or using the SID (Secure Instant Deposit) Application ("the Software") you agree that: 

Setcom (Pty) Ltd ("Setcom") owns all copyright, trademarks, trade names and other intellectual property rights, whether registered or not, subsisting in or used in connection with the Software. You will only use the Software to make SID payments to online merchants. You will not modify, adapt, translate or create derivative works based upon the Software. You will not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software. You will not monitor or alter the execution of the Software using tools external to the Software. You will not alter the input, output or internal data of the Software while executing. You will not lease, distribute or sell the Software to third parties. 

The Software is provided "as is" without any warranty or indemnity of any kind by Setcom and Comair Limited ("Comair") and you use the Software at your own risk. Setcom and Comair specifically disclaims any implied warranties of merchantability or fitness of the Software for a particular purpose. You will hold Setcom and Comair harmless from any and all direct, indirect, consequential or special liabilities, losses or damages, actions or claims arising from or related to any use or attempted use of the Software. 

Your access to and use of any third party website or software, including any goods, services, software or information made available from such sites, is governed by the third party’s terms and conditions found, if any, and is at your own risk.

Buyer Protection Program

Setcom guarantee 100% protection up to R5,000.00 against unauthorised payments sent from your account by means of SID.

  • If you receive confirmation of a transaction you don’t recognize, you can contact our customer service team to help you sort out the situation.
  • We recommend that you have all your Bank security settings enabled for your own security.
  • This protection does not apply to any unauthorised transactions that occur in respect of your account that were not effected by means of SID.

Dispute resolution on purchases using SID

When you pay with SID, you gain access to a forum for dispute resolution. Through it, you can file a claim in respect of:

  • A physical good that you paid for but never received.
  • A physical good you purchased that is significantly different from what was described in the listing.

Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email.

SID helps to prevent identity theft

By keeping your financial information private, SID enables you to pay without sharing your financial information with sellers.

File a Claim

The vast majority of SID payments occur without problems. In the event that a dispute arises in respect of a purchase, SID’s Buyer Complaint Process is available to help resolve the dispute. 

The Buyer Complaint Process is a way for buyers to issue formal complaints regarding items paid for through SID but never received or items received that are significantly different from what was described in the listing.


Buyers are strongly encouraged to first communicate with sellers if they have a problem with a transaction. In most cases, direct communications between the two parties is the quickest and most amicable way to resolve disputes. In exceptional circumstances, however, you may file a claim through the Buyer Complaint Process. 

Once you file a claim, SID will investigate the case and attempt to come to a fair resolution. If our investigation determines that you are owed money by the seller, we will make every effort to recover funds for you. We will try to complete our investigation and provide any reimbursement within 45 days from the date the Buyer Complaint Form is filed.

Requirements for the Buyer Complaint Process

In order for a transaction to be eligible to be reviewed by the Buyer Complaint Process:

  • You must have used SID to pay for your purchase.
  • You did not receive the item that you purchased or the item received was significantly different from what was described in the listing.
  • You must file a claim within 45 days of payment.
  • Your purchase must be a physical/tangible item. Services and intangible items (emailed recipes etc.) are not covered.

What is significantly-not-as-described?

An item is significantly-not-as-described if it is materially different from how the seller described it in the item listing. Here are some examples:

  • You received a completely different item. Example: You purchased a book and received a DVD or an empty box.
  • The condition of the item was misrepresented. Example: The listing said "new" and the item was used.
  • The item was advertised as authentic but is not authentic.
  • The item is missing major parts or features which were not disclosed in the listing.
  • You purchased three items from a seller but only received two.

An item is not significantly-not-as-described if it is materially similar to the seller’s item listing description. Here are some examples:

  • The defect in the item was correctly described by the seller.
  • The item was properly described but you didn't want it after you received it.
  • The item was properly described but did not meet your expectations.
  • The item has minor scratches and was listed as used condition.

There may be times when the characteristics of the item or the situation do not render the items significantly-not-as-described. SID encourages all buyers and sellers to communicate with each other before and after the transaction to prevent these issues from occurring. For items that do not qualify as significantly-not-as-described, we still encourage the buyer and seller to find an equitable solution. SID will reserve the right to make a decision on whether or not an item is significantly-not-as-described if the buyer and seller cannot agree. Once SID has made a decision on a significantly-not-as-described dispute, that decision is final and cannot be appealed.