Flight changes and cancellations

It’s easy to change a booking online. As long as your flight is not departing within 24 hours. Simply go to the ‘manage booking’ page and make the change. For flights departing within 24 hours and more than 2 hours prior to departure call our Contact Centre on 0861 KULULA (585852) with your booking code.

Watch how-to-fly guy as he shows you the nuts & bolts of flying for a quick look at changing your booking details, flight cancellations to what to take note of when flying locally and internationally.

Combo booking changes

If you’ve hired a car or booked accommodation with your flight you should call our Contact Centre on 0861 KULULA (585852) with your booking reference code.

Name changes

Name changes are not allowed on your flight booking, only name corrections.

Pre-paid seats

Pre-paid seats are non-refundable. Seats changes may be made online or through our Contact Centre on 0861 KULULA (585852) to an alternative seat. In the even that you change your flight, the value of your pre-paid seat will be transferred to your new flight.

Change fees

In addition to the difference in cost between the old fare and the new flight fare available, the fees for changing a booking vary depending on the type of fare brand (ticket) you bought.

Flight changes* MN & BA R403 R207 FREE
plus difference in fare unlimited changes
Flight cancellations
MN & BA non-refundable 50% refund refundable
Ticket re-issue* MN & BA R140 R140 FREE

* all prices are inclusive of VAT


  • Changes made through our Contact Centre carry a R140 service fee per person
  • Flight changes made online carry no service fee


There may be a 100% cancellation fee to cancel a flight booking (subject to the fare brand you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking prior to flight departure.

Missed flights

Should you fail to check in within the allocated time prior to scheduled departure or board at the stipulated time, you will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your flight reservation. A no-show is not entitled to a refund for the value of the flight missed. Your return or onward flight segments will also be cancelled but will retain their value and may be rebooked upon request. Depending on the type of ticket initially purchased you may incur a rebooking fee plus the difference in price between the new and old ticket.

If you are running late or are unable to make your original booked flight, we suggest that you rebook for a new flight or advise us at least 45 minutes prior to the departure of your flight via the kulula Contact Centre in order to avoid your flights being cancelled.

British Airways bookings

If you’re flying British Airways (operated by Comair), go to ba.com to view your travel itinerary and make changes. Access your details with your last name and British Airways reference number which you’ll find on the travel reservation PDF emailed with your flight confirmation.

International flights

If you’ve booked an international flight with another airline on kulula.com, call the Contact Centre at least 24 hours prior to your departure. Please note the airline rules and fees will apply to changes.