Flight changes and cancellations

If your travel plans change, don’t stress! Making changes to your flight booking online is easy peasy.

How to make changes:

Flights departing within 24 hours
Call our Contact Centre on 0861 KULULA (585852)
with your booking code.

CLICK TO CALL
Call our Contact Centre on
0861 KULULA (585852)
with your booking code.

Flights not departing within 24 hours
Simply follow the easy steps and make the change or call our Contact Centre to speak to an agent.

MANAGE BOOKING

Watch the short 'how-to-fly guy' video

Learn about the nuts & bolts of flying; changing your booking details, flight cancellations and all you need to know when flying locally and internationally.

 

Type of changes:

Changing your flight
Change your flight date and time online up to 24 hours prior to flight departure. The cost associated with changing your booking may vary depending on the type of fare brand (ticket) you've purchased.

Only one online change is permitted per booking, if you've made changes to your booking you’ll need to call the Contact Centre for further assistance.
Adding flight extras
Make your flight extra comfy by adding optional flight extras like pre-paid seats, extra bags, flight and bag cover, q-jump or lounge access.

These extras can be added to your flight up to 2 hours prior to departure through our Contact Centre or online.

 

Name corrections
Traveller’s details need to match their ID or Passport exactly. Name corrections are permitted (at no cost) and can be done through our Contact Centre.

Name changes however are not allowed for any flight bookings.

 

Combo booking
For changes to your car hire, hotel, and flight bookings, it is important to call our Contact Centre
on 0861 KULULA (585852) with your booking reference code in order to ensure that these
changes are applied to your individual bookings and your travel plans run smoothly.

 

Combo booking
For changes to your car hire, hotel, and flight bookings, it is important to call our Contact Centre on 0861 KULULA (585852) with your booking reference code in order to ensure that these changes are applied to your individual bookings and your travel plans run smoothly.

 

Please note: Changes made at the Contact Centre are subject to a service fee.

Cancellations

If you'd like to cancel your flight booking, call our Contact Centre 0861 KULULA (585852) with your reference code prior to flight departure. There may be a 100% cancellation fee to cancel a flight booking (subject to the fare brand you purchased).

Missed flights

Rebooking option and no-shows

If you are running late or are unable to make your original booked flight, we suggest that you rebook for a new flight or advise us at least 45 minutes prior to the departure of your flight via the kulula Contact Centre in order to avoid your flights being cancelled. You will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your flight reservation, should you fail to check in within the allocated time prior to scheduled departure or board at the stipulated time. Learn more

 

other airlines

Flying with other airlines

British Airways flight
If you’re flying British Airways (operated by Comair), go to ba.com to view your travel itinerary and make changes. Access your details with your last name and British Airways reference number which you'll find on the travel reservation PDF emailed with your flight confirmation.
British Airways flight
If you’re flying British Airways (operated by Comair), go to ba.com to view your travel itinerary and make changes. Access your details with your last name and British Airways reference number which you'll find on the travel reservation PDF emailed with your flight confirmation.
International flights
If you've booked an international flight with another airline on kulula.com, call the Contact Centre at least 24 hours prior to your departure. Please note the airline rules and fees will apply to changes.