Group changes and cancellations

Did you purchase tickets before 5 May 2020 for travel in December or have unused tickets for travel between 14 March to 30 November 2020. There are some new policies you should know about.

Group changes

Changes on the return flight have to be finalised no later than 2 weeks prior to departure. A change of booking will be charged at R300.00 (excl. VAT) per person per sector plus any difference in fare if applicable.

To make changes to your group booking, call our Groups Department 011 921 0333.

Group cancellations

A  100% cancellation fee applies to all group bookings. To cancel your group booking, call our Groups Department 011 921 0333.

No-show passengers:

  • If you arrive after check-in has closed for your flight, we cannot accept you for travel (no-show passenger).
  • The flight sector you were booked on and any onward flights will be cancelled and you will be charged a 100% cancellation fee for the no-showed flight sector. Please call our department to reconfirm your onward or return flight sectors.
  • Any cost incurred as a result of you missing your flight will be for your own account.