Promotional refunds

Your right to change your mind after receiving a special offer

With your permission we sent you a great kulula offer. You've made a purchase and since decided to change your mind and cancel your purchase. Cancellation of your purchase can take place within 5 working days from the day on which you made a payment for your booking.

We're sorry you weren't able to enjoy our fantastic special and hope we're still able to offer you great kulula specials.

How to request cancellation of your purchase

The request to cancel has to be in writing in order for us to respond. Please send us your details and we'll refund you within 15 working days of receiving the request.

Tips on what info we need:

  • Booking reference number
  • Date of purchase
  • Name
  • Surname
  • Contact number
  • Email address (as on our database)

Email us now