The safety of our customers is our number one priority, and with COVID-19 we have introduced some additional safety measures.
We strongly recommend that customers visit the National Institute for Communicable Diseases (NICD) website, as a resource on how best to protect oneself. In addition, customers are encouraged to wash their hands frequently and use hand sanitisers and/or anti-bacterial wipes when travelling. Wearing a mask correctly in the airport building and onboard is mandatory and customers are advised not to travel if experiencing any signs of illness. Children under the age of 6 years may be exempted from wearing a mask and passengers that have pre-existing medical conditions and cannot wear a mask would need a medical certificate.
Aircraft safety & standards
Comair which operates both kulula.com and British Airways (operated by Comair) is committed to providing a safe, secure, reliable, and quality airline service to its customers and a strong culture of safety and security exists among all its employees. The safety and security of our customers and crew/staff is our priority and is never compromised.
Our Pilots and Cabin Crew are highly trained, and they have all recently gone through their required training to ensure they meet the necessary regulatory and industry standards.
Our entire aircraft fleet is fitted with High-efficiency Particulate Air (HEPA) filters which filter recirculated air onboard, removing airborne particles and providing customers with clean air inside our cabins.
The company’s safety record is internationally recognised.
Onboard catering services
In line with the necessary health and safety regulations to curb the spread of COVID-19 and as a precautionary measure, we have temporarily halted our full catering offering onboard all our flights until further notice.
Due to the current pandemic, our catering services has been temporarily stopped. We are also requesting customers to refrain from bringing their own food or drinks onboard, as it increases the risk of fellow passengers and staff, being potentially exposed to contaminated packaging, when having to clear and clean the aircraft. Passengers are also requested not to leave chewed gum for our cleaning staff to dispose thereof, it increases the risk of cross-contamination.