The Safety of Customers and Staff

TRAVEL UPDATES:
Updated 25 July 2021:

We are heartened and excited about the news that South Africa will be moving to an adjusted LEVEL 3 lockdown, and we look forward to welcoming our customers back on board, 1 September 2021.

kulula.com customers who are holding a valid ticket booked for travel 28 June 2021 to 31 August 2021, will be able utilise their ticket within twelve months from first date of travel without any penalty. No change of booking fee or fare difference will be charged.

We will continue to provide updates on our website and social media platforms.

Thank you for your patience and understanding.#StaySafe #TravelSafe

Read the latest COVID-19 travel updates.

View the latest updates on flight schedules. Please adjust travel plans where needed and download the kulula app for the latest flight status info on the go.

The safety of our customers is our number one priority, and with COVID-19 we have introduced some additional safety measures.

We strongly recommend that customers visit the National Institute for Communicable Diseases (NICD) website, as a resource on how best to protect oneself. In addition, customers are encouraged to wash their hands frequently and use hand sanitisers and/or anti-bacterial wipes when travelling. Wearing a mask correctly in the airport building and onboard is mandatory and customers are advised not to travel if experiencing any signs of illness. Children under the age of 6 years may be exempted from wearing a mask and passengers that have pre-existing medical conditions and cannot wear a mask would need a medical certificate.

Need to know information when travelling.

Aircraft safety & standards

Comair which operates both kulula.com and British Airways (operated by Comair) is committed to providing a safe, secure, reliable, and quality airline service to its customers and a strong culture of safety and security exists among all its employees. The safety and security of our customers and crew/staff is our priority and is never compromised.

Our Pilots and Cabin Crew are highly trained, and they have all recently gone through their required training to ensure they meet the necessary regulatory and industry standards.

Our entire aircraft fleet is fitted with High-efficiency Particulate Air (HEPA) filters which filter recirculated air onboard, removing airborne particles and providing customers with clean air inside our cabins.

The company’s safety record is internationally recognised.

Onboard catering

As per the published government gazette, please note that catering has been temporarily suspended, only water will be served on request. Any consumption of food, drinks or snacks (including chewing gum which may cause cross contamination) onboard the aircraft is strictly prohibited. Passengers with medical conditions are encouraged to eat prior to boarding the aircraft.