onboard

Kids flying solo

Does kulula fly unaccompanied minors?
Unfortunately we do not offer this service. It's a huge responsibility and a very expensive service to offer, so most low-fare carriers do not offer it.

So does this mean that kids can't fly on their own?
It depends on how old they are. Kids under 12 cannot travel on their own but kids can fly solo from age 12 and up. Kiddies under 12 have to be accompanied by an adult or a person aged 16 or older.

What service is offered to kids over 12 flying on their own?
We offer a Meet and Assist for kiddies who require an escort to and from the aircraft. This service can be booked by calling our contact centre from Monday to Friday, 8am to 5pm, and must be done no later than 48 hours prior to departure. For flights over a weekend, including a Monday, arrangements should be made no later than 3pm on the Friday prior to the flight. Call 0861 KULULA (585852).


Mini Me's - Flying with a baby or pregnant

Here are answers to some FAQ's from our soon to be moms and parents travelling with babies & infants. I'm pregnant – is it safe for me to fly?
Pregnant women shouldn't fly after 36 weeks. Those between 32 and 36 weeks will need a signed doctor's consent form in order to fly.

Where can I sit if I'm pregnant or flying with infants?
For your safety, we advise you not to sit in, behind or in front of an exit-row seat. Infants up to the age of two years must sit on your lap. Toddlers over the age of two must have their own seat.

I'm flying with my little darling. Are there any potential problems I need to know about?
Your baby's ears may be painful when descending. The solution is to give them something to drink or, for older kiddies, something to suck. As we don't carry any baby food, we encourage you to bring your own.

What about changing my baby's nappy?
We do have nappychanging facilities on board, so finding a space to do it is easy. Sadly you'll have to do the changing yourself unless your neighbour really, really, likes kids…

Do kids pay the same fare as adults?
Children over two years old pay the same fare as adults as they need a seat. Little munchkins under two years only pay R125 (incl.VAT) per trip.

What baggage allowance do I get when flying with infants?
Children aged two and over get the standard 20kg baggage allowance. Infants are entitled to one free checked-in item of luggage weighing up to 20kg, plus a collapsible pushchair and a child car-seat.


Airline catering

We've got an amazing team of people at, Comair Food directions, who supply all our onboard food and snacks, so all our fans an expect great quality and delish food! Our lekker nosh is carefully prepared on the ground and immediately goes into the 'cold chain' – a fancy term that means the food reaches all our fans with its original fresh and crispy taste. Our taste buds are less sensitive when we're up in the clouds, something to do with the pressure in the cabin, which means that food tastes slightly different onboard.

So sometimes our meals are prepared with extra 'flavour' to ensure all fans get the same great taste 15 000ft in the air. Getting our fans fresh food on each flight is actually quite a tricky affair: firstly the food is transported in fancy refrigerated trucks, then we need to ensure that the right food in the correct quantity gets onto the right flight. All these logistics add to the cost of serving good and fresherised food onboard, but we go the extra mile to get the best prices from our partners to keep our prices wallet friendly. And if you were wondering, the Pilot and Co-pilot never eat the same food, in case one of them has a reaction to something, thereby ensuring that there is always a Pilot able to fly you safely to your destination.


Getting our planes dressed for success: painting 101

Ever wondered how we get our planes to look as beautiful as they do? Well, to give you a few style tips into "painting planes 101" read on (Just in case you want to give your model planes a bit of a face lift – we know our planes sure like it!)

Prepare for makeover
We work with a great team of people who give our planes the beauty treatment they deserve. To start off the pamper process, we ask ourselves a few questions: Is it kulula? Does it make you laugh? Is the concept unique? (We don't want our planes to feel behind this season's trends of the sky)

Only after we've answered all these (very important) questions do we tackle the design. For every ten designs created, only one is chosen. We know it's a tough process but it's because only the most gorgeous and utterly hilarious designs will do for our fleet. After the best design is chosen, our planes are sent to the 'salon' where they are treated to days of pampering, painting and waxing to get them styled and ready for the public eye.

Getting dressed for success
The time it takes to paint a plane is dependent on the design itself: the bigger the plane and the more complicated the design, the longer it takes. For example, one of our Flying 101 planes took three days, while the jetsetters plane took a whopping 45 days! (Now that's what we call a spa retreat for planes!) For every plane there is about 10 to 25 dedicated stylists (a.k.a painters) who work night and day to dress our fleet ready for the runway.

While we love dressing up, there are some finishing touches that just don't suit our style. To make sure we don't block your (and of course our pilot's) view, we won't paint over the windows. We also won't paint the tyres, but we can paint the rims – so who votes for 'spinners' on the next fleet? The 'loading zone' is a 'no paint zone' too as are the belly of the plane and the wings, a.k.a the tickle spots, to be left alone at all times (as per the request of all planes).

Keeping our look fresh
At 35 000 feet in the air, you can't expect your make-up to stay put, so we don't expect it from our fleet either. If we see the paint is wearing thin or needs repairs, we'll retouch it. On average, we like to give our planes a 'facelift' (a.k.a repaint) every three to five years.


No Phone Zone, using phones onboard

Here's why you can't phone a friend, or anyone else, while flying

We know how easy it is to forget those important things in life, like phoning your mom to wish her happy birthday. And we also know that you tend to remember them when you've just boarded a flight! But, sadly, no matter how important a call is, you'll have to wait until you land because that quick chat with Ma can really have a bad effect on our planes. Cellphones can cause interference that has negative effects on the navigational instrument in the cockpit, aka the little box that tells the plane where to go.

Some mobile phones even cause an irritating buzz that could disrupt communications from the pilot to the ground. It's called electromagnetic interference and happens when techie devices cause electronic disturbances that affect the way the electronic circuit works. But before you go and tell-off the passenger next to you if they whip out a phone or laptop, our navigator is heavily shielded with kryptonite-like powers that absorb any tech interference that might come its way. Mobile companies have also developed a safe 'in-flight' mode. However, to ensure the safety of our kulula fans at all times, we don't allow the use of cellphones on our planes – not even in in-flight mode – just in case. Next time, when our pilots ask you to pretty please switch off your phone, you'll know they're not just making sure you can't prank call them; they actually just want to ensure your safety. These rules are compliant with the CAA rules for now and won't change till the rules are officially updated.