flying with pets

For kulula and British Airways (operated by Comair) flights, only cats and dogs can be transported on board passenger flights. For all other animals such as snakes, birds, rodents, etc. please call our cargo agent Express Air Services 011 230 4600.

what it costs

kulula

  • A maximum of 20kg in total including pet, container, food and food carrier is charged at a flat rate of R350
  • A container that exceeds 20kg and up to 32kg is charged with an additional heavy bag fee of R250
  • A container that exceeds 32kg will have to be arranged to be carried as cargo at least 24hours before departure. Call Express Air Services 011 230 4600 for a quote and a booking
  • You cannot purchase extra bags to pay for pet carriage
  • Guide dogs travelling with people with disabilities are carried free of charge but we may need to charge if an adjacent seat has to be withdrawn from use to accommodate a disabled customer and accompanying assistance dog

To make a reservation for pet transport call our Contact Centre at least 72 hours prior to departure on 0861 KULULA (585852).

British Airways (operated by Comair)

Transportation of pets is not included in the free checked baggage allowance of 23kg. A handling fee is charged for each pet container:

  • R350 for a total weight of 23kg and less
  • A heavy bag levy of R250 is charged for containers over 23kg but less than 32kg
  • Pet containers over the maximum 32kg must be carried as cargo through our cargo agent. Call Express Air Services for a quote 011 390 2841
  • Guide dogs travelling with people with disabilities are carried free of charge but we may need to charge if an adjacent seat has to be withdrawn from use to accommodate a disabled customer and accompanying assistance dog

To make a reservation for pet transport call  the British Airways  Contact Centre at least 72 hours prior to departure on 0860 I FLY BA (0860 4 359 22).

 

requirements and procedures

  • Arrange the necessary health and vaccination certificates beforehand. Certificates, entry permit, transit permits, exit permits and other documentation must be presented for carriage
  • Ensure your pet is suitably sedated to lessen any travel anxiety
  • Make reservations at least 72 hours prior to departure
  • Ensure that your pet is suitably sedated to lessen any anxiety or stress while flying. Your vet will advise you according to the type of pet and its disposition
  • Unaccompanied animals must be at cargo 4 hours prior to departure for regional flights and 2 hours prior to departure for domestic flights
  • Ensure the container dimensions and specifications are met
 

container specifications

  • Each animal must be placed in a rigid container that has enough space for them to turn about normally while standing, to stand and sit erect and to lie in a natural position
  • To determine the correct kennel dimensions:
    • the kennel length is the distance from the root of tail to tip of nose plus half the elbow to ground measurement
    • The kennel width is twice the width of the widest point. The kennel height is the distance from floor to tip of ears.
  • The ventilation openings must be small enough so that paws and nose cannot protrude outside the container, but big enough that they can get enough oxygen at 35,000 ft
  • Ensure the container is lockable
 

Example of a rigid plastic pet container

 

animals prohibited to travel

In accordance with international standards we cannot carry:

  • Puppies and kittens under 10 weeks old
  • All mammals declared to be pregnant unless they are accompanied by a veterinary health certificate certifying that the animal is fit to travel, less than 6 weeks into the gestation period, and there is no risk of birth occurring during the journey
  • Nursing females with suckling young
 

terms and conditions

  • In accordance with the IATA Live Animal Regulations (LAR) ZAG – 01 that states the South African Government regulations prohibit the carriage of all live animals destined for or in transit through the Republic of South Africa as excess baggage
  • Live animals destined for or in transit through the Republic of South Africa may only be shipped as manifested cargo
  • Unaccompanied pets cannot be checked in at the airport but must be taken to our cargo agent
  • Reservations for a particular flight of your choice should be confirmed 72 hours prior to departure with the cargo agent
  • The animal and container may not exceed more than 32kg or be placed as cargo
  • Animals in containers will be carried in the pressurized hold of the aircraft
  • Unless carrying the animal is covered by the liability rules of the Montreal Convention, kulula.com will not be responsible for their loss, sickness, injury or death unless kulula.com have been grossly negligent

transporting your pet outside SA

Southern Africa and Mauritius routes

kulula.com manages the transportation of pets for travel on British Airways (operated by Comair) regional flights outside of South Africa and within Africa. Arrange with Express Air Services at least 24 hours prior to departure on 011 390 2841.

Windhoek and Harare requirements

For Windhoek and Harare routes customers must contact Express Air Services on 011 390 2841 so that the state vet can verify that the health of the pet is suitable for travel.

Mauritius pet immigration rules

Please check in advance with the High Commission 012 342 1283/4 for pet immigration rules and quarantine requirements.