legal - holiday packages & combo bookings

legal stuff

 

1. kulula.com

kulula.com hereinafter referred to as “(the Company”) is a division of Comair Limited, Registration Number 1967/006783/06.
2. Exclusion of Liability, Suppliers' Terms & Risk
  2.1 The Company acts as an agent/broker in packaging the tours and travel arrangements featured on this website, utilizing the products of various travel suppliers.
  2.2 While the Company makes every effort:
    2.2.1 to engage quality suppliers among the hotels, tour operators and other service providers to provide the travel products featured on this website.
    2.2.2 It does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out the arrangements of any travel arrangement, or otherwise in connection therewith.
  2.3 The Company accepts no liability for changes, omissions or delays before or during the course of any published tour or other travel arrangement occasioned by technical difficulties, weather conditions, strikes, war or unrest, communication breakdowns or events beyond the control of the Company. All expenses occasioned by such events, including but not limited to unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional air fares, telephone and meal costs, etc, will be for the customer’s account.
  2.4 If in the opinion of the Company the fulfillment of any tour is considered impossible, illegal or inadvisable because of weather conditions, unrest, strikes, war and/or any other adverse factors beyond the Company’ control, the Company may at any time cancel such tour or what remains of it or make alterations to the route, accommodation, price and/or any other aspect thereof as it deems fit, and any losses and expenses resulting from such cancellation or alteration shall be for the account of the customer.
  2.5 All bookings are subject to the terms and conditions specified by the supplier of the services which the customer contracts to in terms of the booking. The Company will provide on request, the identity of the supplier and such supplier's terms and conditions may include, but are not limited to, provisions regarding the cancellation fees or amendment fees applicable to confirmed reservations, refunds/no refunds for no-shows/unused services; late booking fees; baggage allowances; confirmation of flights, etc. In the case of airlines, the general cancellation fee applicable to tickets issued, is 100%; the typical baggage allowance 20kg; and the extension of ticket validity is not permitted.
  2.6 Save in the event of wilful misconduct or gross negligence by the Company, neither the Company nor its holding or parent company or representatives shall be liable for any loss, injury, death or damages, arising from any tour/travel package/travel arrangement set out herein.
  2.7 The Company will not be responsible for any charges that appear on a customer's credit card, nor accept responsibility for having any of these charges reversed or corrected.
3. Website Prices
  3.1 Prices quoted on this website, are based on air fares (where included), hotel prices, land costs and rates of exchange at the date captured on the website. The Company will make every effort to ensure that prices are regularly updated, however the Company reserves the right to adjust tour prices at time of booking in accordance with increases in air fares, hotel rates and currency fluctuations after the brochure date.
  3.2 All information contained on the Company's website and price displays are to the best of the Company’s knowledge and belief true and correct, but the Company accepts no liability for any errors/inaccuracies contained therein.
4. Reservations
  4.1 On confirmation of the booking the customer shall pay the Company the total price. The Company reserves the right to cancel any reservation for which payment has not been made. The price of land arrangements can only be fixed once full payment is received by the Company. While the Company will make all reasonable endeavours to hold quoted pricing, pricing may be subject to subsequent increases. Air fares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by the Company.
  4.2 Prices quoted do not include any items or services not specified in this brochure, or the Company's pro forma invoice. Typical items not included may be: a tour leader from South Africa, airport taxes, costs of obtaining visas and passports, telephone calls, laundry, entertainment arrangements not shown in itinerary, meals and beverages and airfares (unless specified), or any other item of a personal nature.
  4.3 Documentation is only prepared on receipt of full and final payment and completed booking form and travel declaration, signed conditions of this contract.
5. Payment and Penalty Fees
  5.1 The Company will accept payment for all land arrangements, by credit card only.
  5.2 The Company reserves the right to charge a booking fee and/or a handling fee which will be included in the total tour price.
  5.3 In the event of any reservation being completed less than 30 days prior to departure, the Company shall be entitled to levy a late reservation fee. The total price is due immediately on confirmation and is non-refundable.
  5.4 In the event of the customers cancelling their reservation for any reason, such cancellation must be made in writing and in such instances cancellation charges will be 100% of the tour package total. Under certain circumstances, should it be acceptable to our suppliers we will allow amendments in travel dates, provided these are made within three months of the original travel date, subject to availability.
  5.5 Administration charges will be levied on all documentation/vouchers submitted for re-issue or refund.
  5.6 No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked optional arrangements.
6. Booking and Change fees
  6.1 A booking fee of R160.00 per booking is charged if booking is made via our Contact Centre.
  6.2 The fee for changing a booking is R342.00 per person per sector (inclusive of VAT) and excludes the cost for the difference between the old fare and the new fare available.
7. Hotels
  The Company reserves the right to substitute hotels listed with others of a similar or higher category at no additional cost to the traveller.
8. Special Requests
  Special requests must be made at the time of booking. The Company will endeavour to comply with the special requests, which will be for the cost of the traveller, but cannot guarantee that such requests will be met.
9. Travel Documents, Passports, Visas, Vaccinations, Inoculations and Re-entry Permits and International Driver’s Licences
  9.1 All travellers will be personally responsible for ensuring that they are in the possession of the correct documentation prior to their departure.
  9.2 Neither the Company nor the supplier shall be responsible for any consequences whatsoever should the traveller fail to ensure that he/she has complied with the necessary health, passport, visa or re-entry permit requirements. Due to the constantly changing requirements of each country, neither the Company nor the supplier shall be responsible or liable for any information, which it or its representative may furnish to the traveller in relation to the above.
  9.3 Should the Company be required to courier documents; any costs incurred will be for the passenger’s account.
  9.4 If travellers intend to drive a rental car, they should obtain an international driving permit from their local AA office in South Africa. The traveller must also be in possession of his/her local driving licence and produce this at the car rental check-in counter when traveling domestically.
10. Insurance
  10.1 It is the responsibility of the traveler to ensure that they are adequately covered in respect of travel insurance.
11. Travel Declarations
    The Company requires that all foreign payments that are made on behalf of the traveller must be deducted from the traveller's foreign exchange allowance. A currency declaration to this effect must be lodged before final documentation can be released.
12. General Information
  12.1 The Company shall not be bound by any representation, warranty, promise or the like not recorded herein or agreed to in writing. No representation, term, warranty or condition expressed or implied shall be considered to be or have been made or agreed or implied by reference to any other writing, advertisement or conversation.
  12.2 No indulgence, which the Company may grant to any party, shall constitute a waiver of any of the rights of the Company who shall not thereby be precluded from exercising any rights against the customer and/or the traveller which may have arisen in the past or which might arise in the future.

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