Manage your flight booking

Customers who have unused tickets for travel between 14 March to 30 November 2020, please read our flexible reaccommodation for unused tickets info. Bookings with unflown tickets during this time can unfortunately not be changed online

Flight booking changes

If your travel plans change, don’t stress! Making online changes to your flight booking is easy peasy. Keep in mind that online changes to flight dates and times can only be done once and the cost associated with changing your booking may vary depending on the type of fare brand (ticket) you've purchased.

Why not make your flight extra comfy? You can also add extra bags, Q-Jump, SLOW Lounge access (Lanseria only) up to 2 hours prior to departure, or pre-paid seats up to 24 hours prior to departure. Unfortunately, no name changes can be made. More about available flight extras.

Discovery Vitality flight booking changes

Online changes to flight dates and times can only be done once to your Discovery Vitality booking, unfortunately no name changes can be made.

VIEW/CHANGE BOOKING

Add extra bags up to 2 hours prior to departure, Q-Jump, SLOW Lounge access (Lanseria only) or pre-paid seats up to 24 hours prior to departure.

ADD EXTRAS

Name corrections and name changes

Traveller’s details need to match their ID or Passport exactly. Name corrections are permitted (at no cost) and can be done through our Contact Centre. Name changes however are not allowed for any flight bookings. More about name corrections and name changes.

Please note: If you already made online changes to your flight booking, please call the Contact Centre on 0861 KULULA (585852) for further changes.

Special Assistance

Special assistance

Should you require any special assistance at the airport, please complete the online booking form once you have made a flight booking. If your flight departs within 48 hours, please call our Contact Centre immediately on 0861 KULULA (585852

Airline network

If you're flying with a partner airline, please call our Contact Centre 0861 KULULA (585852) to make any changes or add extra’s to your booking. If you're flying British Airways (operated by Comair), go to ba.com to view your travel itinerary and make changes.

Other booking changes

Changes to the following bookings cannot be made online, please call 0861 KULULA (585852) for any changes needed.

Car hire

You are able to make changes to your car hire dates and car group if available. Unfortunately no name changes allowed with Discovery Vitality car hire bookings. Please refer to ‘Combine and save’ if you have booked a car together with your flight and need to make changes.

Hotels

Name changes are not allowed. Any change request will need to be cancelled and re-booked. Unfortunately the same price and availability cannot be not guaranteed. Cancellation fees may apply. Please refer to ‘Combine and save’ if you have booked a hotel together with your flight and need to make changes.

Combine and save

If you’ve hired a car or booked accommodation together with your flight, please email our Contact Centre on combos@kulula.com with your booking reference code and one of our dedicated team members will attend to your needs to ensure that your journey elements are amended.

Holiday packages

Need to make a change to your holiday package booking? Email our Contact Centre at holidays@kulula.com, we’ll be happy to assist with your changing needs.