Contact Us
Updated 13 September 2021:
We are excited to be back in the skies and look forward to welcoming you back on board.
kulula.com customers who are holding a valid ticket booked for travel 28 June 2021 to 31 August 2021, will be able to utilise their ticket within twelve months from first date of travel without any penalty. No change of booking fee or fare difference will be charged.
We will continue to provide updates on our website and social media platforms.
Read the latest on Adjusted Level 2 Lockdown effective 13 September 2021 and other travel updates.
For assistance with Flights, Combos or Holiday bookings, please have a look at the different ways that you can reach us.
Phoning from outside South Africa?
+27 11 921 0500
Speak to an agent. This service is only for international callers.
Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.
Our office hours are:
kulula.com:
Monday to Sunday: 07h00 - 19h00
British Airways (operated by Comair):
Monday to Friday: 08h00 - 17h00
Saturday: 08h00 - 15h30
Sunday: 08h00 - 13h00
Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.
Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.
Physical address:
6 Whirlwind St, Rhodesfield,
Kempton Park, 1619, South Africa.
Flight and bag cover contact details
If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.
Please note: Flight and bag cover is temporarily unavailable
For more info on how to claim, click here.
