Contact Us

For assistance with Flights, Combos or Holiday bookings, please have a look at the different ways that you can reach us.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

phone
Call our Contact Centre:
0861 KULULA (585852)

British Airways (operated by Comair):

Contact Centre  +27 (0) 11 921 0222

Phoning from within South Africa?

phone
Call our Contact Centre:
0861 KULULA or 0861 58 58 52

CLICK TO CALL

British Airways (operated by Comair):

Contact Centre – +27 (0) 11 921 0222

Phoning from outside South Africa?

phone
 Call our Contact Centre:
+27 11 921 0500

Speak to an agent. This service is only for international callers.

Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.

Our office hours are:

Due to the introduction of Adjusted Level 1 Lockdown by the President, we are currently working on skeleton staff and have changed our operating hours as per below until further notice:
combo
Flights:

kulula.com:
Monday to Sunday: 07h00 - 19h00

British Airways (operated by Comair):
Monday to Friday: 08h00 - 17h00
Saturday: 08h00 - 15h30
Sunday: 08h00 - 13h00

car-hotel-holiday
Car hire, Hotels, Combine & save (includes flights) and Holiday packages:

Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.

 

Send us your query or feedback

Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.


Physical address:
6 Whirlwind St, Rhodesfield,
Kempton Park, 1619South Africa

 

bags

Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is temporarily unavailable

Chubb Claims service

Tel: 0860 223 266
Email: kululaclaims@chubb.com

Chubb Customer service

Tel: 0861 223 467
Email: chubbtravel-sa@Chubb.com

For more info on how to claim, click here.