Contact Us
In light of President Ramaphosa’s address to the nation on Tuesday, 15 June 2021, South Africa will move to alert level 3. We anticipate minimum impact on our flight schedule considering the adjusted curfew hours. We will continue to provide updates on our website and social media platforms. We encourage travellers to ensure we have their correct contact details, as affected customers will be contacted via email and/or SMS.#StaySafe #TravelSafe
Read the latest COVID-19 travel updates.
View the latest updates on flight schedules. Please adjust travel plans where needed and download the kulula app for the latest flight status info on the go.
For assistance with Flights, Combos or Holiday bookings, please have a look at the different ways that you can reach us.
Phoning from outside South Africa?
+27 11 921 0500
Speak to an agent. This service is only for international callers.
Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.
Our office hours are:
Monday to Sunday: 07h00 - 19h00
Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.
Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.
Physical address:
6 Whirlwind St, Rhodesfield,
Kempton Park, 1619, South Africa.
Flight and bag cover contact details
If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.
Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit www.ba.com to add extras to your flight.
For more info on how to claim, click here.
