Contact Us

Got something to say? Have an idea you’d like to share? Service not up to scratch? For assistance with flights, Combos or Holiday bookings have a look at the different ways you can reach us below.

Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

phone
Call our Contact Centre:
0861 KULULA or 0861 58 58 52

Phoning from outside South Africa?

phone
 Call our Contact Centre:
+27 11 921 0500
Speak to an agent. This service is only for international callers.

Phoning from within South Africa?

phone
Call our Contact Centre:
0861 KULULA or 0861 58 58 52

CLICK TO CALL

Phoning from outside South Africa?

phone
 Call our Contact Centre:
+27 11 921 0500
Speak to an agent. This service is only for international callers.

Write to us

Tell us what you're thinking. Your feedback helps us improve our service to you.

Please note: We are no longer monitoring the Hellopeter platform and request you to contact us directly for any queries.

Email:
feedback@kulula.com


Fax:
+27 11 388 2463


Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.


Physical address:
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park, 1619South Africa

bags

Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit www.ba.com to add extras to your flight.

Chubb Claims service

Tel: 0860 223 266
Email: kululaclaims@chubb.com

Chubb Customer service

Tel: 0861 223 467
Email: chubbtravel-sa@Chubb.com

For more info on how to claim, click here.

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