Contact Us

Got something to say? Have an idea you’d like to share? Service not up to scratch? For assistance with flights, Combos or Holiday bookings have a look at the different ways you can reach us below.

Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA or 0861 58 58 52

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA or 0861 58 58 52


Phoning from outside South Africa?

 Call our Contact Centre:
+27 11 921 0500
Speak to an agent. This service is only for international callers.

Travel Agents

Help Desk Contact: 011 921 0397 or Email:

British Airways (operated by Comair):

British Airways (operated by Comair) Contact Centre – 0860 I FLY BA (4 359 22) or +27 (0) 11 921 0222

Email us with any queries you may have:

Our office hours are:

Flights, Car hire, Hotels or
Combine & save (includes flights):

Monday to Sunday: 07h00 - 19h00

Holiday packages:

Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.


Write to us

Tell us what you're thinking. Your feedback helps us improve our service to you.

Please note: We are no longer monitoring the Hellopeter platform and request you to contact us directly for any queries.


+27 11 388 2463

Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.

Physical address:
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park, 1619South Africa



Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit to add extras to your flight.

Chubb Claims service

Tel: 0860 223 266

Chubb Customer service

Tel: 0861 223 467

For more info on how to claim, click here.