Contact Us

TRAVEL UPDATES:
Updated 25 July 2021:

We are heartened and excited about the news that South Africa will be moving to an adjusted LEVEL 3 lockdown, and we look forward to welcoming our customers back on board, 1 September 2021.

kulula.com customers who are holding a valid ticket booked for travel 28 June 2021 to 31 August 2021, will be able utilise their ticket within twelve months from first date of travel without any penalty. No change of booking fee or fare difference will be charged.

We will continue to provide updates on our website and social media platforms.

Thank you for your patience and understanding.#StaySafe #TravelSafe

Read the latest COVID-19 travel updates.

View the latest updates on flight schedules. Please adjust travel plans where needed and download the kulula app for the latest flight status info on the go.

For assistance with Flights, Combos or Holiday bookings, please have a look at the different ways that you can reach us.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

phone
Call our Contact Centre:
0861 KULULA or (585852)

British Airways (operated by Comair):

Contact Centre – +27 (0) 11 921 0222

Phoning from within South Africa?

phone
Call our Contact Centre:
0861 KULULA or 0861 58 58 52

CLICK TO CALL

British Airways (operated by Comair):

Contact Centre – +27 (0) 11 921 0222

Phoning from outside South Africa?

phone
 Call our Contact Centre:
+27 11 921 0500

Speak to an agent. This service is only for international callers.

Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.

Our office hours are:

Due to the introduction of adjusted level 4 lockdown by the President, we are currently working on skeleton staff and have changed our operating hours as per below until further notice:
combo
Flights:

kulula.com:
Monday to Sunday: 08h00 - 17h00

British Airways (operated by Comair):
Monday to Friday: 08h00 - 17h00
Saturday: 08h00 - 15h30
Sunday: 08h00 - 13h00

car-hotel-holiday
Car hire, Hotels, Combine & save (includes flights) and Holiday packages:

Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.

 

Send us your query or feedback

Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.


Physical address:
6 Whirlwind St, Rhodesfield,
Kempton Park, 1619South Africa

 

bags

Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit www.ba.com to add extras to your flight.

Chubb Claims service

Tel: 0860 223 266
Email: kululaclaims@chubb.com

Chubb Customer service

Tel: 0861 223 467
Email: chubbtravel-sa@Chubb.com

For more info on how to claim, click here.