Contact Us

In light of President Ramaphosa’s address to the nation on Tuesday, 15 June 2021, South Africa will move to alert level 3. We anticipate minimum impact on our flight schedule considering the adjusted curfew hours. We will continue to provide updates on our website and social media platforms. We encourage travellers to ensure we have their correct contact details, as affected customers will be contacted via email and/or SMS.#StaySafe #TravelSafe

Read the latest COVID-19 travel updates.

View the latest updates on flight schedules. Please adjust travel plans where needed and download the kulula app for the latest flight status info on the go.

For assistance with Flights, Combos or Holiday bookings, please have a look at the different ways that you can reach us.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA or (585852)

British Airways (operated by Comair):

Contact Centre – +27 (0) 11 921 0222

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA or 0861 58 58 52


British Airways (operated by Comair):

Contact Centre – +27 (0) 11 921 0222

Phoning from outside South Africa?

 Call our Contact Centre:
+27 11 921 0500

Speak to an agent. This service is only for international callers.

Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.

Our office hours are:


Monday to Sunday: 07h00 - 19h00

Car hire, Hotels, Combine & save (includes flights) and Holiday packages:

Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.


Send us your query or feedback

Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.

Physical address:
6 Whirlwind St, Rhodesfield,
Kempton Park, 1619South Africa



Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit to add extras to your flight.

Chubb Claims service

Tel: 0860 223 266

Chubb Customer service

Tel: 0861 223 467

For more info on how to claim, click here.