Contact Us

Updated 13 September 2021:

We are excited to be back in the skies and look forward to welcoming you back on board. customers who are holding a valid ticket booked for travel 28 June 2021 to 31 August 2021, will be able to utilise their ticket within twelve months from first date of travel without any penalty. No change of booking fee or fare difference will be charged.

We will continue to provide updates on our website and social media platforms.

Read the latest on Adjusted Level 2 Lockdown effective 13 September 2021 and other travel updates.

For assistance with Flights, Combos or Holiday bookings, please have a look at the different ways that you can reach us.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA (585852)

British Airways (operated by Comair):

Contact Centre  +27 (0) 11 921 0222

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA or 0861 58 58 52


British Airways (operated by Comair):

Contact Centre – +27 (0) 11 921 0222

Phoning from outside South Africa?

 Call our Contact Centre:
+27 11 921 0500

Speak to an agent. This service is only for international callers.

Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.

Our office hours are:

Due to the introduction of Adjusted Level 2 Lockdown by the President, we are currently working on skeleton staff and have changed our operating hours as per below until further notice:
Monday to Sunday: 07h00 - 19h00

British Airways (operated by Comair):
Monday to Friday: 08h00 - 17h00
Saturday: 08h00 - 15h30
Sunday: 08h00 - 13h00

Car hire, Hotels, Combine & save (includes flights) and Holiday packages:

Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.


Send us your query or feedback

Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.

Physical address:
6 Whirlwind St, Rhodesfield,
Kempton Park, 1619South Africa



Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is temporarily unavailable

Chubb Claims service

Tel: 0860 223 266

Chubb Customer service

Tel: 0861 223 467

For more info on how to claim, click here.