Contact Us

In light of President Ramaphosa’s address of the nation, Sunday, 28 February 2021, South Africa has moved to lockdown alert Level 1 . Read the latest COVID-19 travel updates.

View the latest updates on flight schedules. Please adjust travel plans where needed and download the kulula app for the latest flight status info on the go.

Got something to say? Have an idea you’d like to share? Service not up to scratch? For assistance with flights, Combos or Holiday bookings have a look at the different ways you can reach us below.

Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.

Flight bookings made through the Contact Centre and Airports are subject to a service fee, read more.

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA or 58 58 52

Phoning from within South Africa?

Call our Contact Centre:
0861 KULULA or 0861 58 58 52


Phoning from outside South Africa?

 Call our Contact Centre:
+27 11 921 0500
Speak to an agent. This service is only for international callers.

Travel Agents

Help Desk Contact: 011 921 0397 or Email:

British Airways (operated by Comair):

British Airways (operated by Comair) Contact Centre – +27 (0) 11 921 0222

Email us with any queries you may have:

Our office hours are:


Monday to Sunday: 07h00 - 19h00

Car hire, Hotels, Combine & save (includes flights) and Holiday packages:

Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.


Write to us

Tell us what you're thinking. Your feedback helps us improve our service to you.

Please note: We are no longer monitoring the Hellopeter platform and request you to contact us directly for any queries.


+27 11 388 2463

Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.

Physical address:
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park, 1619South Africa



Flight and bag cover contact details

If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.

Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit to add extras to your flight.

Chubb Claims service

Tel: 0860 223 266

Chubb Customer service

Tel: 0861 223 467

For more info on how to claim, click here.