Contact Us
In light of President Ramaphosa’s address of the nation, Monday, 1 February 2021, South Africa will remain in the adjusted Level 3 lockdown. Read the latest COVID-19 travel updates.
View the latest updates on flight schedules. Please adjust travel plans where needed and download the kulula app for the latest flight status info on the go.
Got something to say? Have an idea you’d like to share? Service not up to scratch? For assistance with flights, Combos or Holiday bookings have a look at the different ways you can reach us below.
Important note: If you’ve already made a booking and would like to make changes, please be ready to provide us with your last name and reference number – which can be found on your confirmation booking.
Phoning from outside South Africa?
+27 11 921 0500
Speak to an agent. This service is only for international callers.
Help Desk Contact: 011 921 0397 or Email: travelagents@kulula.com
British Airways (operated by Comair) Contact Centre – 0860 I FLY BA (4 359 22) or +27 (0) 11 921 0222
Email us with any queries you may have:
- Group bookings
- kulula.com – groups@kulula.com
- British Airways (operated by Comair) – groupsba@comair.co.za
- Combo bookings - combos@kulula.com
- Holiday packages - holidays@kulula.com
- Customer Relations - kululacr@kulula.com
Our office hours are:
Monday to Sunday: 07h00 - 19h00
Monday to Fridays: 08h30 -17h00,
Saturdays and public holidays: closed.
Write to us
Tell us what you're thinking. Your feedback helps us improve our service to you.
Please note: We are no longer monitoring the Hellopeter platform and request you to contact us directly for any queries.
Email:
feedback@kulula.com
Fax:
+27 11 388 2463
Postal address:
P.O. Box 7015, Bonaero Park, South Africa, 1622.
Physical address:
Cnr. 1 Marignane Drive and Atlas Road
Bonaero Park, 1619, South Africa.
Flight and bag cover contact details
If you’ve added flight and bag cover on your kulula flights and you have a claim or any enquiries, contact Chubb Insurance Limited. They’re the experts in this field and are ready and waiting to help you.
Please note: Flight and bag cover is not available for British Airways (operated by Comair) flights. Visit www.ba.com to add extras to your flight.
For more info on how to claim, click here.
