Comair making good progress in restoring full schedule

Comair, British Airways (operated by Comair) and kulula.com, is making good progress towards restoring its full flight schedule (Thursday 17 March 2022).

“The best way we can assist our customers is to start flying again. Our operations, airport, contact centres and support teams are working to help customers get to their destinations. We’re ramping up our schedule and should have our regional and domestic services restored by tomorrow, ahead of the long weekend,” says Comair CEO, Glenn Orsmond.

Comair’s operating certificate was suspended by the SACAA on Saturday (12 March 2022), as a precautionary measure. After an extensive review of Comair’s documentation by the SACAA over a five-day period, the suspension has now been lifted.

Orsmond emphasised that no findings were made regarding either flight operations or maintenance.

“Comair has an enviable 76-year track record. We operate some of the most modern aircraft in South African skies, apply global best practice to ensure operational safety and our crew training is world-class.”

He says even while the airline was not flying it had done its best to assist customers. This included chartering wide-bodied aircraft and accommodating customers on other airlines where it was able to do so.

Notes to editors

British Airways (operated by Comair) customers who have been affected can rebook flights via their travel agents, ba.com (Manage my Booking) or the contact centre BAContactCentre@comair.co.za Customers who have e-mailed the contact centre will receive responses in the next seven days. British Airways’ Book with Confidence policy will apply https://bit.ly/36cfJYC.

kulula.com customers who have been affected will receive a full credit to the value of their ticket, valid for rebooking within six months of the original reservation date and with such flight reservations valid for use within 12 months of rebooking. Customers who have sent emails to MNContactCentre@comair.co.za and you plan to use their credit at a later stage, will receive a response in the next seven days.

Customers who plan to fly in the next 72 hours, and have not been rebooked, should contact the Contact Centre on 0860 4 359 22 / +27 (11) 921 0222 (British Airways) or 086 158 5852 (kulula.com).

Customers are advised to not go to the airport if they do not have a confirmed booking.