related to: FAQ

FAQ - British Airways

Here's the low down on how to book a flight with British Airways (operated by Comair Limited) . We've tried to cover everything but if you have any further questions give us a call on 0861 KULULA (585852).

general

Why can I book a flight with British Airways?

We’ve signed an interline agreement with British Airways which enables us to give you the best of both worlds. We can sell British Airways flights on the kulula.com portal. We’ve done this to bring you more choice and a wider variety of destinations in one place.

Where do I find my unique British Airways reference number?

Your reference number will be found on the travel reservation PDF emailed to you once your flight has been confirmed. This British Airways reference number will help you check in online and add extras to your flight like extra bags, meals and pre-paid seats.

How do I check in for a British Airways flight?

To check in for a British Airways flight you’ll need to use the British Airways reference number found on the travel reservation PDF sent with the confirmation email.

  • Checking in at the airpoirt - Go to the British Airways counters or use the self service check in machines
  • Check in online - visit ba.com

If you are flying with British Airways their check in and baggage policies apply to that leg of your journey.

How do I access my British Airways flight details?

If you have any queries you’re welcome to call our Contact Centre on 0861 KULULA (585852) or you can use the British Airways website to add extras to your booking via ba.com. Your unique British Airways reference number is found on the travel reservation PDF emailed with your flight confirmation.

Can I add my frequent flyer number after my booking?

Yes, but only if you contact us on 0861 KULULA (585852) to add it before you take your trip.

If Im flying both kulula and British Airways how much baggage am I allowed?

Both airlines have a one piece policy per traveller. If you are flying both airlines the most generous baggage policy will apply. Which means you can travel with up to 23kg as long as its one bag per traveller. Club (business class) travellers on British Airways are allowed 2 bags at 32kg each.

Can I pay for my British Airways flight using travelbank?

Yes, you can still part pay with your travelbank funds if you’re flying on British Airways, you can even pay with bank deposit and instant EFT (SID).

All British Airways flights sold on the kulula.com website are operated by Comair Limited.