FAQ

This section is sure to help you answer all the questions you may have about your flight.

We've tried to answer all the questions we thought you may have. There is no such thing as a silly question and if you have any further queries we're available to help or pop us an email.

Use our super cool search functionality if you don't feel like reading. Use a keyword and we'll bring you all the info we have on that topic. Its like Google, but kuukle.

Select one of the following topics:

FAQ - pre-paid seats

will I be refunded if my seat is not available?

Pre-paid seats cannot be guaranteed and are non-refundable. Due to operational, safety or security requirements, we reserve the right to cancel or … more
FAQ - travel insurance

When does my cover start?

You are covered for any domestic flight from the date you purchased your insurance. Cover for Flight Interruption will start the moment you exit the airport of arrival. … more
FAQ - combo bookings

How do I book a flight plus a car and hotel?

When you’re on the homepage, you will see flight + car or flight + hotel, select a combination and fill in the details of your trip. We’ll … more
FAQ - British Airways

Here's the low down on how to book a flight with British Airways (operated by Comair Limited) . We've tried to cover everything but if you have any further questions give us a call on 0861 KULULA … more
FAQ - travelbank

Here's the low down on travelbank. We've tried to cover everything but if you have any further questions give us a call on 0861 KULULA (585852)

general

What is a travelbank account and why do I … more
FAQ - special needs and medical assistance

how do I request assistance or a wheelchair?

No problem! Wheelchairs or additional assistance for passengers with special needs can be requested through our Contact Centre on 0861 KULULA (585852). … more
FAQ - payment

is my credit card and personal information protected when I book online?

kulula.com is supported by a Entrust secure on-line certificate and we’re PCI accredited. Credit card information can … more
FAQ - online check-in

Can I check-in online for all kulula flights?

Online and mobi check-in is available at all major airports that kulula flies to. If you check in online you can print your boarding … more
FAQ - kulula.com and Comair

how does kulula.com fit within Comair?

Comair Limited is the parent company of two local brands, kulula.com and British Airways Domestic and Regional. It's listed on the stock exchange and has been … more
FAQ - kulula moolah

What is kulula moolah and how do I earn more?

If you have a kulula credit card you will earn kulula moolah every time you swipe your card. kulula moolah is converted to flight credits and deposited … more
FAQ - eBucks

how do I book a flight with my eBucks?

To pay for a kulula flight using eBucks you need to visit the eBucks website. Your eBucks username will be your eBucks card number or your SA ID number and … more
FAQ - booking changes

How can I change my booking?

You can make one online change to your booking click on ‘manage my bookings’ , give one of our friendly helpers on 0861 KULULA (585852) a call or at the … more
FAQ - booking and flying

how do I book my ticket?

Easy, simply give us a call and chat to one of our friendly helpers at our Contact Centre, or give your mouse a tour of our website and book online. Don't forget that … more
FAQ - baggage and extra bags

how many bags am I allowed to take?

You're entitled to take 1 free checked bag not weighing more than 20kg.

Any additional bags over the 1 free bag will cost you R350 per bag at the airport, but … more