Select one of the following topics:
will I be refunded if my seat is not available?
Pre-paid seats cannot be guaranteed and are non-refundable. Due to operational, safety or security requirements, we reserve the right to cancel or … more
When does my cover start?
You’re covered for any domestic flights from the date you purchased your insurance
Cover for flight interruption starts the moment you exit the airport of arrival … more
How do I book a flight plus a car and hotel?
When you’re on the homepage, you will see flight + car or flight + hotel, select a combination and fill in the details of your trip. We’ll … more
Why is it that I can book a flight with British Airways (operated by Comair) on your website?
Our agreement with British Airways means we can sell British Airways flights on the kulula.com portal. … more
Here's the low down on travelbank. We've tried to cover everything but if you have any further questions give us a call on 0861 KULULA (585852)
What is a travelbank account and why do I … more
how do I request assistance or a wheelchair?
No problem! Wheelchairs or additional assistance for passengers with special needs can be requested through our Contact Centre on 0861 KULULA (585852). … more
Is my credit card and personal information protected when I book online?
kulula.com is supported by an Entrust secure on-line certificate and we’re PCI accredited. Credit card information can … more
Can I checkin online for all kulula flights?
Yes. You can check in online 24 hours before you leave or at all major airports that we operate in. The self-service kiosks at the airports close 40 … more
how does kulula.com fit within Comair?
Comair Limited is the parent company of two local brands, kulula.com and British Airways Domestic and Regional. It's listed on the stock exchange and has been … more
What is kulula moolah and how do I earn more?
If you have a kulula credit card you will earn kulula moolah every time you swipe your card. kulula moolah is converted to flight credits and deposited … more
how do I book a flight with my eBucks?
To pay for a kulula flight using eBucks you need to visit the eBucks website. Your eBucks username will be your eBucks card number or your SA ID number and … more
How can I change my booking?
You can make one online change to your booking click on ‘manage my bookings’ , give one of our friendly helpers on 0861 KULULA (585852) a call or at the … more
how do I book my ticket?
Easy, simply give us a call and chat to one of our friendly helpers at our Contact Centre, or give your mouse a tour of our website and book online. Don't forget that … more
How many bags am I allowed to take?
Checked baggage allowance is one free piece not weighing more than 20kg with maximum dimensions of 90 x 75 x 43cm. Handluggage allowance is a maximum of 7kg … more