FAQ - online check-in

Can I checkin online for all kulula flights?

Yes. You can check in online 24 hours before you leave or at all major airports that we operate in. The self-service kiosks at the airports close 40 minutes prior to departure.

What must I bring with me if I’ve checked in online?

You'll need to provide identification in the form of a driver's licence, green bar-coded ID book or passport and your boarding pass. Print yourboarding pass at the same time you check in, unless you're departing from George airport where you'll need to use the self-service kiosks or the check-in counter.

What must I do with my luggage?

At the airport drop your bag off at the dedicated bag drop-off zone. Proceed through to security at least 30 minutes prior to departure for domestic flights and 40 minutes priorto departure for international flights.

What if I've checked in online and I'm running late?

Even if you've checked in, all boarding gates close 10 minutes before departure.

If I miss my flight - then what?

We will try arrange another flight at your earliest convenience, but remember there may be some fees involved.

What happens if I miss my flight?

We'll try to arrange the earliest flight available. Bear in mind that there will be a fee payable as well as the difference in fares.

What happens if I don't have any identification?

By safety precaution laws we are prohibited from allowing you through the security gates without verification.

What if I forgot or couldn't print my boarding pass at home?

If you're departing from a major airport you can print another boarding pass from the self-service kiosks available using your booking reference. Alternatively you can use the kulula check-in counter.

If I want to sit together with my fellow travellers, do I have to check in online?

Yes! When you check in online early, you get to select your seats. If you only check in when you get to the airport, there may not be enough seats together for you to be seated next to each other.

Have another question? Please call our Contact Centre 0861 KULULA (585852) for answers or visit us on facebook or Twitter.