- Manage flight
- Add extras
- kulula.com (extra bags, travel insurance, pre-paid seats)
- British Airways (add bags on ba.com)
- For changes to bookings made with other airlines please call our Contact Centre at 0861 KULULA (585852);
alternatively visit the airline website and remember to check-in at the airline specific check-in counter.
- Manage my flight
- Routes & schedules
- Baggage rules
- Infants & children
- Special assistance
- Flying with pets
- Flight payment
- Manage my car hire
- Car groups
- Pick-up and drop off
- Rental requirements
- Optional extras
- Waivers and liabilities
- Car hire payment
how do I request assistance or a wheelchair?
No problem! Wheelchairs or additional assistance for passengers with special needs can be requested through our Contact Centre on 0861 KULULA (585852). The Contact Centre will confirm availability and make the booking. Just remember that all special needs requests must be made at least 24 hours prior to flight departure and passengers with special needs need to check-in 90 minutes prior to departure.
can I be collected from the international terminal or from the car parkade in a wheelchair?
Wheelchair assistance will only be available from the kulula.com check in counters to the aircraft and will be available from the aircraft to the arrival hall upon landing. This is due to safety reasons.