For changes to bookings made with other airlines please call our Contact Centre at 0861 KULULA (585852); alternatively visit the airline website and remember to check-in at the airline specific check-in counter.
Car hire, hotel, combos & holiday packages
Changes cannot be made online, please call our Contact Centre 0861 KULULA (585852).
50% deposit required where a booking is made more than 6 weeks in advance, deposit is required within 48 hours of the quotation being accepted.
Final payment is required 4 weeks prior to departure.
Bookings made less than 6 weeks prior to departure full payment is required within 48 hours.
The booking will be automatically cancelled if the deposit or full payment has not be received timeously.
Finalisation of the group
Final names and tickets to be issued no later than 2 weeks prior to departure
Failure to issue tickets on the specified date will result in the cancellation.
100% Cancellation fee applies to deposits as well as final payment.
Name changes permitted, at a charge of ZAR342.00 per change.
A change of booking fee will be charged at ZAR342.00 inclusive of VAT per person plus any difference in fare if applicable.
No show passengers
If you arrive after check-in has closed for your flight, we cannot accept you for travel (no-show passenger). The flight sector you were booked on and any onward flights will be cancelled and you will be charged 100% cancellation fee.