group changes and cancellations

group changes

Changes on the return flight have to be finalised no later than 2 weeks prior to departure. A change of booking will be charged at R200(incl. VAT) per person plus any difference in fare if applicable.


  • Changes cannot be made on the first flight of the journey
  • Changes are only allowed for 10% of the group size and only on the return flight
  • Changes are not allowed to an entire group reservation
  • Changes are not allowed for bookings which consist of only one flight
  • Traveller names must be identical to their passport or ID. Only 2 name changes are permitted per group booking and these must be finalised at least 24 hours prior to departure.

To make changes to your group booking, call our Groups Department 011 921 0333.

group cancellations

Cancellations carry a fee depending on how far in advance the cancellation is made:

cancellation periodcancellation fee
42 days or more prior to departure 10%
31 - 41 days prior to departure 50%
0 - 30 days prior to departure 100%
No show 100%

To cancel your group booking, call our Groups Department 011 921 0333.

no-show passengers:

  • If you arrive after check-in has closed for your flight, we cannot accept you for travel (no-show passenger).
  • The flight sector you were booked on and any onward flights will be cancelled and you will be charged a 100% cancellation fee for the no-showed flight sector. Please call our department to reconfirm your onward or return flight sectors.
  • Any cost incurred as a result of you missing your flight will be for your own account.