flight changes and cancellations

It’s easy to change a booking online. As long as your flight is not departing within 24 hours. Simply go to the ‘manage booking’ page and make the change. For flights departing within 24 hours and more than 2 hours prior to departure call our Contact Centre on 0861 KULULA (585852) with your booking code.

Watch how-to-fly guy as he shows you the nuts & bolts of flying for a quick look at changing your booking details, flight cancellations to what to take note of when flying locally and internationally.

combo booking changes

If you’ve hired a car or booked accommodation with your flight you should call our Contact Centre on 0861 KULULA (585852) with your booking reference code.

name changes

Name changes are not allowed on your flight booking, only name corrections.

pre-paid seats

Pre-paid seats are non-refundable but changes can be made through our Contact Centre on 0861 KULULA (585852).

change fees

In addition to the difference in cost between the old fare and the new flight fare available, the fees for changing a booking vary depending on the type of ticket you bought.

  • kulula bookings – between R171 and R342 per person per flight
  • kulula flexi fares – no fee
  • British Airways (operated by Comair) restricted fares - R342
  • British Airways (operated by Comair) semi-flexible fares - R171


  • Changes made through our Contact Centre carry a R100 service fee per person per trip
  • All fees include VAT
  • The difference in price between flights will be calculated at the time of change


There is a 100% cancellation fee to cancel a flight booking (subject to the ticket type you purchased). Call our Contact Centre 0861 KULULA (585852) with your reference code to cancel your booking.

missed flights

Missing your flight also means your return flight and any onward flights become automatically cancelled. Don’t lose out; to change your flight and reconfirm your return and any onward flights, call our Contact Centre on 0861 KULULA (585852) as soon as possible with your booking reference code.

British Airways bookings

If you’re flying British Airways (operated by Comair), go to ba.com to view your travel itinerary and make changes. Access your details with your last name and British Airways reference number which you’ll find on the travel reservation PDF emailed with your flight confirmation.

international flights

If you’ve booked an international flight with another airline on kulula.com, call the Contact Centre at least 24 hours prior to your departure. Please note the airline rules and fees will apply to changes.