Flying with kulula.com

Get a good start to your journey. Arm yourself with the necessary information and familiarise yourself with airport procedures that will help make your flight with us as enjoyable as possible.

Need-to-know information

Checking in for domestic flights

You'll need your valid government-issued South African ID book/Smart Card, driver's license or valid passport and booking code to check-in. Learn more on acceptable forms of identification.
Check-in 90 minutes prior to your scheduled departure time
The check-in counters and bag drop close 45 minutes prior to departure time
Online check-in opens 24 hours before the departure of your flight and closes 2 hours before departure
Familiarise yourself with the baggage restrictions to avoid any hassles at the airport
Valuables or important items should not be checked in but kept in your hand luggage

important notice: If you’re travelling to or from South Africa with a minor (younger than 18 years of age) from 1 June 2015, you’ll need to produce an unabridged birth certificate (and possibly some additional documentation) for the child. Learn more on this new Immigration regulation on unabridged birth certificates here.

Other relevant info for your trip

Baggage rules

You can travel with one checked in bag of 20kg and one piece of hand luggage weighing up to 7kg plus one small handbag or a slimline laptop bag. If you need to pack more bags, save bucks and buy an extra bag online for R290. It will cost you R385 at the airport. Want 5kgs free baggage? Get a kulula credit card.

Note: Firearms are prohibited on all kulula.com flights.

Check-in

You can avoid the check-in queues by checking in online from your PC, mobile phone or at the kiosks at the airport. Drop your bag at the ‘bag drop-off’ zone no later than 45 minutes prior to departure for domestic flights. Check-in kiosks close 60 minutes before departure.

Manage my booking

You can make one change to your booking online up to 24 hours prior to departure. Visit our ‘manage booking’ page
Our Contact Centre can make further changes for you. Any flight changes within 24 hours and more than 2 hours prior to departure must be done through the Contact Centre
Name changes cannot be made. Spelling errors to names can be amended by calling us within 24 hours
If you purchased flight extras such as an additional bag, please make any flight changes through our Contact Centre with your booking code

Missed flights (‘no-show’)
Should you miss your flight you will forfeit its value and your return or any additional flights will be cancelled. If you’re still planning to travel on any of these flights please re-confirm within 24 hours of the missed flight with our Contact Centre to avoid a higher fare when rebooking.

Flexible tickets
For more flexibility with your flight call us to upgrade your booking to a flexi ticket where you can benefit from free flight changes, standby on earlier flights and more.
Contact Centre:0861 KULULA (585852) Monday - Sunday from 7am - 7pm.

Onboard entertainment

khuluma is your onboard magazine with guides to cities, books, food and entertainment. Each month's issue is guest edited by one of South Africa’s funniest comedians. Mini-fans will also receive a free booklet packed with fun activities and an offical kiddies certificate for flying with kulula.com.

Onboard munchies

Enjoy the convenience of buying snackables on board: chocolates, muffins, rolls, cold drinks, hot drinks and good old South African wine.

Special assistance and mobility aids

For anyone with disabilities or medical conditions and in need of assistance, please call our Contact Centre on 0861 KULULA (585852) Monday to Thursday 07h00 - 19h00 and Friday 07h00 - 15h00 at least 24 hours prior to flight departure to arrange the proper care and facilities. If you’ve booked online please call us to confirm your booking 48 hours prior to flight departure. Special assistance bookings are limited per flight.

Online customer survey

At kulula, we’re all about keeping our fans happy; that’s why we’re so excited about the launch of our new online customer survey. You might just be one of those customers who will be randomly selected to rate our service – so watch out for it – we look forward to what you have to say!

Do you need any flight extras?

Pre-paid seats

From just R70 (incl. VAT) you can choose a seat 24 hours and more before flight departure. The easiest way is online, alternatively call our Contact Centre 0861 KULULA (585852).

Exit row seats are not available for pre-paid seating or for passengers travelling with infants due to safety regulations. So if you have extra long legs and need those seats, get to the airport check-in counters early. For special assistance seating, please call our Contact Centre on 0861 KULULA (585852) as pre-paid seats are not applicable.

Insure your flight bookings and belongings and have peace of mind when you travel. From only R35 a person, you can get cover for domestic flight cancellations*, flight delay as well as personal accident cover. It also safeguards your baggage and valuables against loss, damage, delay or theft.

* Due to conditions specified in the policy wording

Add flight and bag cover to your booking online now or call Chubb Travel Insurance (0861 223 467) to get covered.

Have you arranged car hire or a place to stay for your trip?

Hire a car and get 200km free per day - it's an offer you can't resist.

Need a place to stay? We've partnered with some of the best hotels in South Africa to offer fans great service, comfy beds and super discounts. Book it all online and in real time.

Flying domestically

If you're flying British Airways (operated by Comair) as part of your trip, you will need to view the British Airways flight information and trip planning page.

Flying internationally

If you're flying internationally, please view the information specific to the airline you are travelling with.